Maira Navarro-Rodriguez
Shafter,CA
Summary
Proven ability to enhance patient experiences at Argus Medical Management, ensuring HIPAA compliance and effectively managing patients to improve clinical efficiency. Maintains a high level of professionalism and demonstrates a strong work ethic, valued as a team player and fast learner committed to providing excellent customer service. Impeccable ability for maintaining confidentiality and excels at multitasking. Bilingual, fluent in English and Spanish.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Argus Medical Management
5150 Pacific Coast Hwy #500, Long Beach, CA 90804
06.2009 - 08.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Manager
Kensco Supermarket
11029 Alondra Blvd Norwalk, CA 90650
07.2006 - 07.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Medical Assistant - Medical
Downey Adult School
12340 Woodruff Ave Downey, CA 9024105.2009
High School Diploma -
John Glenn High School
13520 Shoemaker Ave Norwalk, CA 9065008.2006
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
- Maintaining confidentiality
- Appointment setting
- Medical records management
- Patient flow management
- Medical supply inventory
- Medical office administration
- Fluent in languages
- Adaptable
- Reliable transportation
- Valid state driver's license
- Professionalism and ethics
- Patient management
- Inventory and supply management
Timeline
Medical Assistant
Argus Medical Management
06.2009 - 08.2016
Manager
Kensco Supermarket
07.2006 - 07.2008
Medical Assistant - Medical
Downey Adult School
High School Diploma -
John Glenn High School