MAIRA RUIZ
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
First Logistics Management Services
11.2016 - Current
- Reviewed order data to verify transactions and shipping dates.
- Oversaw daily inventory counts to maintain data accuracy.
- Generated, distributed and filed copies of all billing paperwork.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Documented received materials into Codol system.
- Prepared monthly reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Communicated professionally with colleagues, freelancers and clients.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided back up for customer service managers.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
SALES ASSOCIATE
Payless Shoe Source
12.2015 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Prepared large cash deposits with zero discrepancies.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
No Degree - SOCIAL WORK AND PSYCOHOLGY
UNIVERSIDAD DEL SAGRADO CORAZON
SAN JUAN, PUERTO RICOHigh School Diploma -
FARRAGUT CAREER ACADEMY
CHICAGO06.2012
Skills
- Customer Relations
- Senior Leadership Support
- Freight Operations
- Order Fulfillment/Order Processing
- Shipping and Receiving Understanding
- Microsoft Word
- Fleet Dispatching
- Microsoft Excel
- Conflict Resolution
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
First Logistics Management Services
11.2016 - Current
SALES ASSOCIATE
Payless Shoe Source
12.2015 - 12.2016
No Degree - SOCIAL WORK AND PSYCOHOLGY
UNIVERSIDAD DEL SAGRADO CORAZON
High School Diploma -
FARRAGUT CAREER ACADEMY
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