MAIRENI MOTA SILVESTRE
Hato Mayor,MA
Summary
Dynamic and dedicated professional with extensive experience at RIU Palace, excelling in customer service and conflict resolution. Proven ability to enhance guest relations through attentive service and effective problem-solving. Committed to maintaining high hygiene standards while multitasking in fast-paced environments, ensuring exceptional dining experiences for all patrons.
Overview
4
4
years of professional experience
Work History
Restaurant Waitress
RIU Palace
01.2023 - 12.2024
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles and arranging silverware packages.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
Hostess
Hotel and Resort Bahia Prinicipe
04.2021 - 11.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Liceo Cesar Nicolas Penson
Hato Mayor01-2020
Politico Cesar Nicholas Penson
Hato Mayor01-2020
Escuela Hilda Reyes Puello
Hato Mayor01-2016
Skills
- Customer service
- Food safety
- Conflict resolution
- Attention to detail
- Hygiene standards
- Communication skills
- Problem solving
- Positive attitude
- Multitasking skills
- Team collaboration
- Guest relations
- Service quality
Timeline
Restaurant Waitress
RIU Palace
01.2023 - 12.2024
Hostess
Hotel and Resort Bahia Prinicipe
04.2021 - 11.2022
Liceo Cesar Nicolas Penson
Politico Cesar Nicholas Penson
Escuela Hilda Reyes Puello
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