MAISAM ABBAS
Katy,TX
Summary
Results-oriented Sales and Customer Service Leader with 20+ years of experience driving revenue and customer satisfaction. Expert in Inside Sales and Digital Support, with a proven track record of managing high-volume inquiries via phone, email, and social media. Adept at using CRM data to personalize client interactions and resolve complex technical issues in fast-paced environments. Highly proficient in remote collaboration tools and virtual team leadership.
Overview
21
21
years of professional experience
Work History
Sales Manager
Auto 4 You LLC
Houston, TX
01.2017 - 04.2026
- Inside Sales Growth: Managed the full sales lifecycle for online orders, exceeding revenue targets by identifying market trends and implementing data-driven business plans.
- Digital Communication: Expertly handled 100+ daily customer requests via phone and email, maintaining a high resolution rate for inquiries regarding product benefits and order status.
- Technical Support: Diagnosed and resolved technical challenges for customers during the online ordering process, reducing cart abandonment and improving the user experience.
- Marketing Strategy: Overhauled email marketing campaigns by segmenting subscriber lists based on purchase history, leading to a significant increase in conversion rates.
- Virtual Leadership: Conducted weekly team meetings and one-on-one coaching sessions to maximize productivity and help a distributed sales team reach their full potential.
Sales Manager
Universal Wireless
Houston, TX
03.2005 - 12.2016
- Relationship Management: Established long-term partnerships with high-profile clients, resulting in increased customer retention and repeat business.
- Performance Coaching: Improved district-wide performance by providing regular training and mentoring to sales representatives on solution-selling and objection handling.
- Conflict Resolution: Acted as the primary point of contact for high-level customer issues, resolving complex problems to maintain brand credibility and increase the return customer base.
- Process Improvement: Implemented automated contact management systems (CRM) to align company goals with customer outcomes, increasing overall satisfaction scores. Collaborated with marketing teams to align strategies and improve lead generation efforts.
Education
High School Diploma -
J P Stevens High School
Edison, NJ06-1996
Skills
- Remote Operations: Virtual Communication (Slack/Zoom), CRM Management, Digital Order Fulfillment
- Inside Sales: Lead Generation, Account Management, Upselling/Cross-selling, Sales Funnel Optimization
- Customer Excellence: Conflict Resolution, Technical Troubleshooting, Escalation Management, Retention
- Data & Marketing: Data-Driven Decision Making, Email Marketing (Segmentation), Social Media Engagement
Timeline
Sales Manager
Auto 4 You LLC
01.2017 - 04.2026
Sales Manager
Universal Wireless
03.2005 - 12.2016
High School Diploma -
J P Stevens High School