Maisha Chester
Tampa,FL
Summary
Aspiring Medical Billing & Coding Specialist with a strong foundation in leadership and administrative support, combined with specialized training in healthcare billing practices. Recently completed a certification in Medical Billing & Coding from Erwin Technical College, with a focus on contributing to accurate, efficient billing operations. Dedicated to continuous skill development and eager to apply newly gained knowledge in healthcare environments. Known as a reliable, goal-oriented professional who consistently meets performance expectations and thrives in fast-paced, team-oriented settings. Recognized as a collaborative team member with a commitment to building strong relationships, supporting organizational success, and delivering high-quality work.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Medical Billing Coder (Externship)
Florida Medical Clinic, Orlando Health
Brandon, FL
12.2024 - 02.2025
- Full time 40 hours per week
- Supported front office operations and medical billing functions during a hands-on externship, ensuring compliance with healthcare regulations and enhancing the patient experience in a high-volume clinical environment.
- Verified patient insurance coverage, demographics, and medical history to maintain accurate records, streamline claims processing, and ensure billing compliance.
- Oversaw patient check-in and check-out procedures, scheduled appointments, and processed payments while strictly adhering to HIPAA regulations and privacy protocols.
- Managed high-volume inbound calls, coordinated appointment workflows, and supported front desk operations to enhance service efficiency and patient experience.
- Supported revenue cycle functions by assisting with ICD-10 and CPT coding, preparing claims, posting payments, and proactively following up to resolve outstanding account balances.
- Reviewed patient records for accurate code assignment and compliance.
Operations Support Specialist
Frontier Communications
Tampa, FL
07.1997 - 11.2023
- Full time 40 hours per week
- Developed process documentation to support consistent operational practices across teams.
- Collaborated with cross-functional teams to implement process improvements and best practices.
- Provided expert-level operational and customer service support in a fast-paced telecommunications environment, contributing to business continuity, client satisfaction, and cross-functional collaboration for over two decades.
- Delivered high-quality customer support across voice, data, and internet services, regularly resolving complex issues, and maintaining detailed records of all interactions.
- Served as a cross-functional liaison between internal departments, ensuring smooth execution of operational initiatives and consistent client communication.
- Mentored and coached new hires, fostering a high-performance team culture and supporting training efforts to improve onboarding success.
- Identified process inefficiencies and implemented improvements that enhanced customer satisfaction, reduced escalations, and improved retention.
- Handled escalated calls and inquiries with professionalism and empathy, contributing to customer loyalty and positive brand perception.
Education
Professional Medical Coding & Billing Certificate -
Erwin Technical College
Tampa, FLSkills
- Insurance claims processing
- Research and analytics
- ICD-10-CM and PCS
- Medical billing and coding
- Medical management software
- CPT and HCPCS terminology
- Claims and denial management
- HIPAA compliance
- Patient relations and coordination
- Records management
- Cost reduction strategies
- Data management
Personal Information
Title: CPC
Certification
AAPC Certified
Timeline
Medical Billing Coder (Externship)
Florida Medical Clinic, Orlando Health
12.2024 - 02.2025
Operations Support Specialist
Frontier Communications
07.1997 - 11.2023
Professional Medical Coding & Billing Certificate -
Erwin Technical College
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