Maisha Cousar
Charlotte,NC
Summary
Welcoming Night Auditor with 2 years of experience in customer service and financial reconciliation. Skilled at completing multiple tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Night Auditor Supervisor
Hilton Home2 Suites
08.2022 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
Customer Service Representative
T-Mobile
01.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer service agent
Iqor
10.2017 - 02.2019
- Working from home answering inbound calls for the T-Mobile phone company
- Processing payments, discussing bills, troubleshooting and anything else that may need my help or assistance with.
Retention Specialist
Conduent
03.2017 - 06.2017
- Answering inbound calls and utilizing my customer service skills to answer inbound calls thats wanting to cancel their sprint service
Education
Diploma -
Rocky River
06.2014
Skills
- Teamwork and Collaboration
- Daily Reporting
- Multitasking and Organization
- Customer Service
- Financial Reporting
- Accounting Principles
- Problem-Solving
Timeline
Night Auditor Supervisor
Hilton Home2 Suites
08.2022 - Current
Customer Service Representative
T-Mobile
01.2021 - Current
Customer service agent
Iqor
10.2017 - 02.2019
Retention Specialist
Conduent
03.2017 - 06.2017
Diploma -
Rocky River
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