Summary
Overview
Work History
Education
Skills
Timeline
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Maisie Rickstrom

Milwaukee

Summary

Entry-level advertising student set to graduate in December who is eager to learn and get started in the field while putting current customer service and administrative skills to use.

Overview

4
4
years of professional experience

Work History

Receptionist

Hawks Quindel, S.C.
06.2024 - 08.2024
  • Acted as the first point of contact and assistance for clients over the phone or in person
  • Identified client needs and informed them of the companies services that would benefit them
  • Answered calls and emails to help clients get in direct contact with their attorney, set up appointments, and answer any follow up questions
  • Scanned mail into the companies software system and organized client information



Marketing Assistant

Bloom Beach Festival
06.2024 - 08.2024
  • Helped manage social media page (instagram account)
  • Designed flyers and banners
  • Reached out to sponsors
  • Assisted event managers

Server

Cafe Benelux
05.2023 - 08.2023
  • Greeted customers and briefly introduced myself
  • Encouraged them to try the restaurants signature menu items
  • Took drink and food orders
  • Ensured that customers were satisfied through out their meal
  • Handled card payments and cash
  • Maintained a clean workplace


Hostess and Barback

Calderone Club
08.2020 - 08.2022
  • Greeted guests in the door
  • Took reservations and guest information over phone
  • Mapped out reservation tables before shift
  • Took to-go orders over phone
  • Sat guests at appropriate table
  • Assisted bartender


Education

Bachelor of Science - Advertising

West Virginia University
Morgantown, WV
12-2025

High School Diploma -

Shorewood High School
Shorewood, Wisconsin
06-2021

Skills

  • Customer service
  • Handling high-pressure customer interactions
  • Verbal and written communication
  • Conflict resolution
  • Upselling/cross-selling (from serving)
  • Making product recommendations
  • Document management
  • Database administration
  • Multi-line telephone systems
  • Microsoft office specialist certified
  • Data entry
  • Phone etiquette
  • Scheduling

Timeline

Receptionist

Hawks Quindel, S.C.
06.2024 - 08.2024

Marketing Assistant

Bloom Beach Festival
06.2024 - 08.2024

Server

Cafe Benelux
05.2023 - 08.2023

Hostess and Barback

Calderone Club
08.2020 - 08.2022

Bachelor of Science - Advertising

West Virginia University

High School Diploma -

Shorewood High School

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