Maite Aragon
Walgreens
Mobile ,AL
1
Language
1
Certification
Dynamic Sr Pharmacy Tech with extensive experience at Walgreens, adept at optimizing workflows and enhancing patient safety through meticulous medication verification and insurance resolution. Proven ability to train and mentor staff, fostering a collaborative environment while improving customer satisfaction and reducing wait times by 20%. Proficient in pharmacy software and committed to HIPAA compliance.
Work History
Sr Pharmacy Tech
- Verified prescription information and prepared medications for pharmacist final review.
- Processed insurance claims and resolved rejection issues using pharmacy systems.
- Maintained accurate inventory levels, removed expired stock, and restocked medications.
- Supported pharmacists with dispensing workflow and prioritized high-volume prescription queues.
- Assisted customers with prescription pickup, insurance questions, and medication-related requests.
- Ensured compliance with HIPAA, safety procedures, and pharmacy regulations.
- Trained new pharmacy technicians on workflow, system use, and accuracy standards.
- Resolved prescription discrepancies by coordinating with prescribers and pharmacy staff.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
Education
Associate of Science - LPN
Skills
Pharmacy software proficiency
Pharmacy law compliance
Pharmaceutical calculations
Professional networking
Sterile preparation
HIPAA compliance
Pharmacy ethics
Medication reconciliation
Immunization administration
Medication dispensing
Insurance verification
Insurance billing
Workflow optimization
Medication storage
Certification
Certified Immunizer
Fluent in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Sr Pharmacy Tech
Walgreens
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Miami Dade College
Associate of Science from LPN
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