Maite Clifton

As a Multi-Store Manager I have created effective business plans to focus strategic decisions on long-term objectives. I have focused on the growth and development of my stores as well as associates. Other duties include:

• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Monitored progress by establishing plans, budgets and measuring results.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Formed and sustained strategic relationships with clients.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delegated work to staff, setting priorities and goals.
• Prepared staff work schedules and assigned team members to specific duties.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

As a Market Lead I was in charge of overseeing four stores with a yearly sales volume of $300k-$500k each. Responsible for meeting sales goals and KPI’s. Some achievements include: Increasing transaction count, increasing sales volume and properly staffing each location.

As a General Manager II was able to increase conversion from 33% to 70% in 7 months. Coached and devloped new staff, including Retail Supervisor. I had the opportunity to lead a team of 11 Associates including lab technicians with success and with a sales volume of $2.7 Million dollars.
In the year 2016 we exceeded Visionworks standards by exceeding sales goals and KPI's.
As one of the territory's Mentor Managers, I contributed by hiring, training and developing for other stores. I supported my territory in the absence of our Territory Director and I was able to help and support new GMs as well as learn from my supervisors and peers.

As a Store Manager and Certified Optician I was able to assist patients with their eyewear needs, assist the doctor with pre-testing and contact lenses. I was in charge of sales and sales plans. Supervised 2 associates. Responsible for billing and insurance such as Eyemed, Davis Vision, VSP among others.

At Lenscrafters I contributed to my store sales growth with an increase of $2 Million dollars in 3 years, going from $4 Million YTD sales to $6 Million dollars.
I was in charge of supervising, coaching and developing 40 associates including 3 ODs and a full lab.
In September, 2006 we held a sales record by achieving $140,000 dollars in one week.
In the years 2007 and 2008 my store received the award for best customer service at the Luxottica Summit over 3,000 other stores.

Responsible for retail sales, customer service, opening and closing procedures and inventory of the store.