Summary
Overview
Work History
Education
Skills
Timeline
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Maite Hernandez

Miami,FL

Summary

Hospitality professional with 15+ years of experience in reservations, events, and guest experience for high-profile fine dining and hotel venues. Recognized for building centralized call centers, launching new restaurant openings, and delivering world-class VIP service. Skilled in SevenRooms, OpenTable, and Tripleseat, with a proven ability to optimize booking flow, lead teams, and elevate the guest journey. Seeking a Dining Concierge or Reservations leadership role where service excellence and operational strategy drive results.

Overview

2025
2025
years of professional experience

Work History

Lead Reservationist & Events Assistant (Opening Team)

COTE Korean Steakhouse
  • Key member of the opening team during launch and Michelin recognition.
  • Personally mapped and balanced 28-table floor plan daily, ensuring VIP allocations, service pacing, and seating efficiency.
  • Partnered with events and FOH leadership to coordinate private dining and special requests, aligning service with Michelin standards.
  • Contributed to the restaurant’s prestigious Michelin recognition by executing flawless seating strategy and guest experience protocols.
  • Managed daily reservation operations, optimizing guest flow and seating arrangements.

Reservations Specialist / Guest Experience

Estiatorio Milos by Costas Spiliadis, Chotto-Matte, Novikov, and Swan
  • Managed high-volume reservations across multiple high-end restaurants, handling 400–500+ weekly bookings.
  • Coordinated VIP dining arrangements and special requests for elite clientele, ensuring white-glove guest experience.
  • Partnered with FOH teams and chefs to accommodate private dining, dietary needs, and customized guest experiences.
  • Delivered consistent reservations optimization and seating strategies to maximize covers while maintaining premium service standards.

Opening Reservations & Events Manager

Delilah, The H.Wood Group
10.2023 - 01.2025
  • Spearheaded reservations and event bookings during Miami launch, generating $3M in sales within 8 months through private events, VIP bookings, and table allocations.
  • Led reservations operations including booking flow, pacing, and guest prioritization, managing 800+ weekly inquiries.
  • Developed seating maps, VIP lists, and guest handling protocols in collaboration with FOH and ownership.
  • Managed private dining inquiries and large-scale event reservations, ensuring seamless coordination from inquiry through execution.
  • Built and maintained elite guest relationships, providing high-touch concierge service to celebrity and high-net-worth clientele.
  • Key member of the opening team, establishing standards that shaped Delilah’s reputation for exclusivity and premium service.
  • Coordinated logistics for high-profile events, ensuring seamless execution and adherence to timelines.

Director of Reservations

INK Entertainment
01.2022 - 01.2023
  • Directed reservations operations for four luxury dining concepts, managing thousands of weekly inquiries across phone, email, and digital platforms.
  • Designed and launched a centralized reservations call center, streamlining guest communication and standardizing service across outlets.
  • Supervised, trained, and scheduled a multi-venue reservations team, creating SOPs for guest handling, no-shows, and last-minute VIP requests.
  • Optimized table allocations, pacing, and cover flow by analyzing guest trends, improving seat utilization, and maximizing revenue.
  • Partnered with sales and events teams to manage private dining, group bookings, and high-value client experiences.
  • Maintained strong VIP guest relations, leveraging reservation platforms to track preferences and personalize repeat visits.
  • Acted as a strategic liaison between reservations, FOH managers, and chefs, ensuring seamless execution across multiple brands.

Education

[Your Degree or Diploma] - undefined

[School Name]
[City], [State]

Skills

  • Reservations Management
  • Dining Concierge Services
  • VIP & Premium Guest Relations
  • SevenRooms
  • OpenTable
  • Tripleseat
  • Event Coordination
  • Call Center Operations
  • Table Mapping & Pacing
  • Capacity Optimization
  • Staff Training & SOPs
  • Private Dining & Large-Party Bookings
  • Guest Recovery
  • CRM
  • Microsoft Office
  • Google Workspace

Timeline

Opening Reservations & Events Manager

Delilah, The H.Wood Group
10.2023 - 01.2025

Director of Reservations

INK Entertainment
01.2022 - 01.2023

Reservations Specialist / Guest Experience

Estiatorio Milos by Costas Spiliadis, Chotto-Matte, Novikov, and Swan

[Your Degree or Diploma] - undefined

[School Name]

Lead Reservationist & Events Assistant (Opening Team)

COTE Korean Steakhouse

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Maite Hernandez