Maitée Palmer
Miami,FL
Summary
Experienced Veterinary Technician with 20 years in general practice, specialty surgery, and emergency medicine. Specializes in advanced anesthesia monitoring, surgical nursing, and diagnostic imaging. Delivers exceptional patient care and fosters strong client relationships. Mentors teams, enhances workflow efficiency, and maintains patient safety standards.
Overview
12
12
years of professional experience
Work History
Veterinary Technician Supervisor
VCA Knowles Snapper Creek
Miami, FL
05.2025 - 11.2025
- Fostered positive work environment by encouraging open communication and recognizing staff contributions.
- Supervised veterinary technicians, assistants, and client service staff to streamline hospital operations.
- Assisted in training and mentoring new team members on protocols, patient care standards, and safety procedures.
- Coordinated patient flow and appointment scheduling, reducing client wait times.
- Delegated responsibilities and monitored workflow to ensure timely completion of treatments and diagnostics.
- Maintained compliance with medical record-keeping and controlled substance regulations.
- Collaborated with veterinarians to implement protocol improvements, elevating patient care quality.
- Promoted fear-free handling techniques while ensuring staff safety and adherence to best practices.
Lead Surgical Veterinary Technician
VCA Shoreline VREC Specialty
Shelton, Connecticut
04.2022 - 05.2025
- Managed the day-to-day flow of a busy specialty and emergency surgery department, ensuring patients received exceptional care while maintaining efficiency in a fast-paced environment.
- Administered and monitored anesthesia for a wide variety of complex surgical procedures, tailoring anesthetic plans to each patient’s individual needs and maintaining the highest standards of safety.
- Mentored surgical technicians to enhance technical skills, confidence, and teamwork, fostering a collaborative and supportive culture.
- Assisted in advanced diagnostic procedures, including CT imaging, and worked closely with surgeons, specialists, and nursing staff to provide seamless patient care from admission through recovery.
- Maintained strict infection control practices, aseptic technique, and OSHA compliance while helping uphold the highest standards of patient safety and surgical excellence.
- Played a key role in onboarding and training new team members, providing hands-on instruction in anesthesia monitoring, surgical preparation, patient care, and advanced nursing techniques.
- Collaborated with hospital leadership to identify workflow improvements and training needs, creating continuing education opportunities that strengthened departmental skillset.
- Established strong client relationships through clear communication, compassionate support, and education during surgical processes, guiding treatment decisions and post-operative care.
- Served as an on-call surgical technician, independently managing emergency and critical surgical cases after hours. Frequently worked alongside the surgeon as the sole support technician, overseeing anesthesia, patient monitoring, surgical preparation, recovery, and perioperative nursing care during high-risk procedures.
Veterinary Technician Supervisor
VCA Knowles Central Animal Hospital
Miami, FL
12.2013 - 03.2022
- Managed and mentored 30 technicians in high-volume hospital, overseeing scheduling and performance management to ensure optimal team function.
- Oversaw surgical preparation, anesthesia administration, and perioperative care to uphold standards of safety and medical excellence.
- Developed and delivered continuing education programs on anesthesia monitoring, blood transfusions, and other patient care practices, enhancing team expertise and improving patient outcomes.
- Partnered with hospital leadership to improve workflow efficiency and streamline daily operations in a fast-paced environment.
- Led monthly technician meetings fostering collaboration, accountability, and open communication, strengthening workplace culture.
- Ensured OSHA compliance and maintained safety standards for controlled substances to create a safe environment for patients and staff.
- Built strong client relationships through effective communication and conflict resolution, facilitating informed treatment decisions.
- Recognized as a dependable leader who drove operational improvements and contributed to exceptional patient care over nearly a decade.
Skills
- Surgical and anesthesia expertise
- Advanced anesthesia monitoring
- Emergency and critical care
- Advanced diagnostic imaging
- Operations and workflow management
- Veterinary team leadership
- Compassionate patient care
Languages
Spanish
Full Professional
Timeline
Veterinary Technician Supervisor
VCA Knowles Snapper Creek
05.2025 - 11.2025
Lead Surgical Veterinary Technician
VCA Shoreline VREC Specialty
04.2022 - 05.2025
Veterinary Technician Supervisor
VCA Knowles Central Animal Hospital
12.2013 - 03.2022