Maite Vargas
Long Beach,CA
Summary
Experienced and compassionate customer service professional with 11 years of experience providing exceptional service across diverse industries. Proven ability to resolve complex issues quickly, enhance customer satisfaction, and cultivate long-term loyalty. Excellent communication skills, strong problem-solving ability, and profound understanding of customers' requirements. Proficient at working in a fast-paced environment, managing high call volumes. Committed to providing a positive and memorable experience for every customer.
Overview
18
18
years of professional experience
Work History
Bartender and Cashier
Bjs Restaurants Inc
Cerritos, CA
09.2016 - 11.2024
- Provided customers with an overview of beer selections, answering questions, and offering recommendations to enhance their dining experience.
- Performed opening and closing duties for the restaurant and bar, ensuring that the establishment was properly set up and secured each day. Maintained inventory and ensured the bar was always fully stocked.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Effectively multitasked within fast-paced environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Broadway Pizza And Grill
Long Beach, CA
01.2007 - 05.2011
- Accurately entered orders into the POS system and completed sales transactions, ensuring a smooth, efficient process.
- Proven ability to manage large sums of money, complete sales documents, and resolve customers' complaints.
- Greeted customers promptly and responded to questions.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
GED -
Jordan High School
Long Beach, CA06-2009
Skills
- Bilingual customer service professional with a proven ability to read, write, and translate proficiently in Spanish
- highly adept at working in a high-stress environment and a great multitasker
- Process strong verbal communication skills, with a talent for quickly learning new tasks, and performing them exceptionally
- Marketing and sales experience
- Teamwork and professionalism
- New hire training
Timeline
Bartender and Cashier
Bjs Restaurants Inc
09.2016 - 11.2024
Cashier
Broadway Pizza And Grill
01.2007 - 05.2011
GED -
Jordan High School