Maiya Hages
Mount Pleasant
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ZPAP Healthcare Supplies
05.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Preschool Intern
BAISD Career Center
08.2022 - 06.2023
- Demonstrated flexibility by adapting lesson plans according to students'' abilities or needs during class time.
- Assisted with snack preparation and clean-up duties while enforcing proper hygiene practices among preschoolers.
- Contributed to the overall success of the preschool program by continuously seeking opportunities for professional growth and sharing ideas with colleagues.
- Supported lead teacher in preparing age-appropriate lesson plans, fostering cognitive and emotional growth.
- Contributed to a safe and nurturing environment for young learners, fostering their sense of security and wellbeing.
- Aided in the implementation of daily routines, promoting consistency and structure for preschoolers.
Restaurant Hostess
Old City Hall Restaurant
02.2022 - 09.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Bachelor of Science - Early Childhood And Elementary Education
Central Michigan University
Mount Pleasant, MI05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Strong multitasking
- Conflict resolution
Certification
The Child Development Associate (CDA) credential.
Timeline
Customer Service Representative
ZPAP Healthcare Supplies
05.2024 - Current
Preschool Intern
BAISD Career Center
08.2022 - 06.2023
Restaurant Hostess
Old City Hall Restaurant
02.2022 - 09.2022
Bachelor of Science - Early Childhood And Elementary Education
Central Michigan University
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