Mai Yang Xiong
Saint Paul,MN
Summary
Dynamic office professional with a proven track record at Fresno Community Market, excelling in customer service and office management. Recognized for enhancing team productivity through effective task delegation and implementing efficient filing systems. Skilled in data entry and maintaining a positive work environment, ensuring seamless operations and exceptional support.
Overview
11
11
years of professional experience
Work History
Office Assistant
Unique Adult DayCare
Saint Paul, MN
02.2023 - 08.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
Office Manager
Fresno Community Market
Fresno, CA
04.2012 - 11.2022
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Completed bi-weekly payroll for Number employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
California State University, Fresno
Fresno, CASkills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Administrative support
- Prioritizing work
- Office management
- Appointment scheduling
- Invoice processing
- Customer relationship management (CRM)
- Payroll processing
Timeline
Office Assistant
Unique Adult DayCare
02.2023 - 08.2023
Office Manager
Fresno Community Market
04.2012 - 11.2022
California State University, Fresno