MAJESTI BROCK

• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Maintained records of customer interactions, transactions, comments, and complaints.
• Assisted customers with navigating the company's website to locate desired information, documents, update preferences
• Monitored call queues in order to prioritize incoming calls by urgency or importance level.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Processed payments for various clients in a timely manner.
• Researched discrepancies related to customer accounts and payments.
• Verified bank deposits, credit card charges, wire transfers, checks.

• Answered incoming calls and emails, providing frontline customer support or assistance with paperwork certifications and claim updates
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Documented changes in claim statuses using specialized software systems.
• Ensured timely submission of required documentation from claimants prior to approval of payment.
• Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
• Processed a high volume of claims efficiently while maintaining quality standards.
• Maintained detailed records of all communication with customers, claimants, providers, and internal departments.

• Cashier money services Experience in time management.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Assisted with purchases, locating items and signing up for rewards programs.
• Received payments for groceries and/or non-food items and issued receipts.
• Inspected items for damage and obtained replacements for customers.
• Scanned customer purchases, supporting transactions to streamline sales process.
• Helped customers find specific products, answered questions and offered product advice.
• Operated cash register, collected payments and provided accurate change.
• Trained new employees in cashiering procedures, offering assistance in resolving any issues.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Resolved issues with cash registers, card scanners and printers.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Learned roles of other departments to provide coverage and keep store operational.

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Answered questions from customers that came in through the company's online chat feature and alternated taking phone calls and chats from customer as well
• Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
• Monitored chat queues for incoming requests from customers requiring assistance.

Scheduling drivers to make freight deliveries or collect shipments and packages. Communicating with customers about freight details, delivery or pickup times, and special handling requests. Planning pre-determined routes and accommodating route changes as needed

• Relayed work orders and information between work crews, supervisors and field personnel.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.

Perform clerical duties to manage transportation activities. Process, prepare and verify all inbound and outbound shipment documents. Supervise loading and unloading operations at a transportation or shipment yard. Prepare bills of lading and other related transportation document