Majesty Eaglin
Glen Burnie,MD
Summary
Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Receptionist
Pressure Wash Depot
Jessup, MD
11.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Operations Manager
The Creative Space
Hyattsville, MD
03.2022 - 09.2024
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Oversaw financial management, budget management, accounting and payroll activities.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Volunteer
South Bowie Branch Library
Bowie, MD
06.2019 - 08.2019
- Offered support and assistance to community members.
- Taught science lessons through hands on projects.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Helped organize and implement programs and projects to aid community and individuals.
Education
Bachelor of Science - Digital Filmmaking
The Los Angeles Film School
Hollywood, CA09.2025
High School Diploma -
The Keystone School
Online03.2022
Skills
- Customer Retention Strategies
- Incidents Management
- Problem-Solving
- Customer Service
- Workflow Optimization
- Policies and Procedures Implementation
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- English Fluency
- Empathy
- Organized
- Fuent in Microsoft Word and Excel
Timeline
Receptionist
Pressure Wash Depot
11.2023 - Current
Operations Manager
The Creative Space
03.2022 - 09.2024
Volunteer
South Bowie Branch Library
06.2019 - 08.2019
Bachelor of Science - Digital Filmmaking
The Los Angeles Film School
High School Diploma -
The Keystone School
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