Majesty Liggins
Austell,GA
Summary
Customer service and administrative support professional with a strong track record in enhancing guest experiences and office efficiency. Expertise in managing high-volume service environments, maintaining customer safety standards, and ensuring accurate documentation and scheduling.
Overview
6
6
years of professional experience
Work History
Guest Services Representative /To-Go Specialist
The Cheesecake Factory
Atlanta, Georgia
01.2024 - Current
- Crafted espresso-based beverages, guiding guests in selections to enhance their overall experience.
- Prepared and presented specialty desserts and cheesecakes, ensuring adherence to quality standards to enhance guest satisfaction.
- Maintained clean, organized station while collaborating with kitchen and front-of-house staff to streamline service flow.
- Ensured food safety, sanitation, and efficiency during high-volume periods.
Front-of-House Sales Associate / Cashier
Krispy Kreme
Atlanta, United States
01.2023 - 12.2023
- Delivered excellent customer service while accurately processing cash and card transactions, enhancing customer satisfaction.
- Facilitated daily store operations by maintaining inventory and ensuring cleanliness, contributing to a welcoming environment.
Administrative Assistant / Front Desk Receptionist
Poshca Healthcare Consulting
Atlanta, United States
04.2022 - 01.2023
- Managed scheduling for client meetings and internal appointments.
- Coordinated communication between healthcare consultants and clients.
- Managed administrative tasks with attention to detail, ensuring confidentiality of patient data to protect sensitive information.
- Ensured accurate documentation, enhancing office processes for improved workflow.
- Assisted in preparing consulting reports and presentations for stakeholders.
Front Desk Receptionist
Chychys Health Care and Medical Supply LLC
Lithia Springs, United States
01.2021 - 05.2022
- Greeted and assisted patients and visitors in a professional manner.
- Greeted and assisted clients, ensuring accurate data entry and effective office support.
- Facilitated smooth front desk operations through professional communication and coordination.
- Managed multi-line phone system to direct calls efficiently.
- Scheduled appointments and coordinated with healthcare staff daily.
Education
High School Diploma -
PebbleBrook Highschool
Mableton, GA05-2023
Associate of Science - Psychology
Georgia State University
Atlanta, GA08-2026
Skills
- Customer relationship management
- Customer support
- Customer Order Management
- Point of Sale Operations
- Food Handling Practices
- Scheduling coordination
- Administrative Support
- Patient communication
- Transaction Management
- Typing proficiency
- Team Collaboration Techniques
- Staff training
- Customer Feedback Analysis
- Strategic Planning
Projects Extracurricular
MonetXstylez – Hair Braiding Co., Entrepreneurship, 01/01/19, Present, Built and managed a small hair braiding business, growing a loyal client base through social media marketing., Provided personalized braiding services while maintaining appointments, payments, and high customer satisfaction., Developed skills in entrepreneurship, time management, and creative styling.
Leadership Experience
YEA (Young Entrepreneur’s Association) CLUB, 08/01/21, 05/01/23
Timeline
Guest Services Representative /To-Go Specialist
The Cheesecake Factory
01.2024 - Current
Front-of-House Sales Associate / Cashier
Krispy Kreme
01.2023 - 12.2023
Administrative Assistant / Front Desk Receptionist
Poshca Healthcare Consulting
04.2022 - 01.2023
Front Desk Receptionist
Chychys Health Care and Medical Supply LLC
01.2021 - 05.2022
High School Diploma -
PebbleBrook Highschool
Associate of Science - Psychology
Georgia State University