Majesty Santiago-Hill
Marketing And Brand Engagement Professional
Cincinnati
Summary
High-energy marketing and customer engagement professional with hands-on experience executing community events, managing customer interactions, and driving campaign participation. Skilled in persuasive communication, team collaboration, and performance-driven environments. Proven ability to represent brands confidently, engage diverse audiences, and convert conversations into measurable outcomes. Seeking to grow within a fast-paced organization focused on impact and upward mobility.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Marketing & Public Engagement Lead
Pleaze Hauspitality
Cincinnati, OH
01.2021 - Current
- Supported execution of 50+ community-based events annually across restaurants, food truck activations, and catered experiences
- Engaged directly with event attendees to promote offerings, answer questions, and encourage participation
- Assisted in on-site lead capture and customer follow-up initiatives
- Collaborated with team members to optimize event traffic flow and guest experience
- Contributed to brand growth initiatives that supported multi-location expansion
- Managed CRM tracking systems to maintain accurate customer records
Customer Experience Manager
Supa Services
Miami, FL
01.2016 - 01.2021
- Oversaw guest communication and service operations across multiple short-term rental properties
- Resolved high-volume customer inquiries while maintaining strong satisfaction ratings
- Implemented streamlined response systems to improve efficiency and retention
- Supervised remote teams to ensure operational readiness and performance standards
Customer Support & Business Consultant
Independent Contractor
Miami, FL
01.2012 - 01.2020
- Advised clients on customer communication strategies and engagement improvement
- Conducted workshops and consultations focused on customer satisfaction and relationship building
- Managed client accounts and maintained long-term partnerships through proactive communication
Program Director & Radio Host
SNDS Radio
Miami, FL
01.2014 - 01.2017
- Engaged live audiences during broadcasts, responding to real-time listener interaction
- Coordinated programming schedules and collaborated with team members to drive audience growth
- Developed communication skills in fast-paced, public-facing environments
Education
No Degree - Marketing
University of Cincinnati
Ohio 05.2001 -
Skills
- Customer Relationship Management (CRM): Proficient in managing client accounts and using tools for tracking interactions
Microsoft office
Excellent communication
Supervision and leadership
Computer skills
Teamwork and collaboration
Friendly, positive attitude
Customer service
Timeline
Marketing & Public Engagement Lead
Pleaze Hauspitality
01.2021 - Current
Customer Experience Manager
Supa Services
01.2016 - 01.2021
Program Director & Radio Host
SNDS Radio
01.2014 - 01.2017
Customer Support & Business Consultant
Independent Contractor
01.2012 - 01.2020
No Degree - Marketing
University of Cincinnati
05.2001 -