Majiah Royal
Philadelphia,PA
Summary
At Wendy’s, as a Shift Manager, I spearheaded initiatives that significantly enhanced customer satisfaction and team performance. Leveraging strong problem-solving and leadership skills, I improved service quality and efficiency. My expertise in customer service and inventory controls, coupled with a focus on mentoring and performance improvement, drove noticeable advancements in operational excellence and employee morale.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendy’s
Philadelphia, PA
10.2013 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Education
Diploma - Education
Coatesville
Coatesville, PA06.2014
Skills
- Customer service focus
- Accurate money handling
- Opening and closing procedures
- Training and mentoring
- Inventory controls
- Performance reviewing
- Schedule oversight
- Shift leadership
- Reporting and documenting
- Scheduling expertise
- Shift checklists
- Management information systems
Certification
Food safety certification
Timeline
Shift Manager
Wendy’s
10.2013 - Current
Diploma - Education
Coatesville