Majid J Anthony

Work History

NATIONWIDE INSURANCE

09.2024 - 03.2025

Provides first-level customer service for agents, third party and customers through direct, inbound and outbound calls, responding to all questions and inquiries
Makes decisions within delegated pre-settlement authorities as outlined in company policies and procedures
Ensures accurate application of policy coverage on claims and supplements using standard methodologies
Receives first notice of loss on new claims and makes first meaningful contact
Coordinate emergency services and temporary accommodations for member, advising them of all relevant field assignments
Maintains and develops knowledge of assigned insurance lines, keeps abreast of SIU decisions that may affect the claim's function, current guidelines, and policy changes
Attended various seminars and training sessions
Maintains current knowledge of local industry repair procedures and local market pricing
Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.

NATIONWIDE INSURANCE

03.2014 - 09.2024

Responsible for Initiating claims cases, serving as the first point of contact for the member
Collaborate with multiple levels of the business unit to improve workflows and processes
Handled customer complaints and inquiries in a courteous and efficient manner
Responded to telephone inquiries and complaints following standard operating procedures
Addressed customers courteously using suitable methods and problem-solving skills
Assisted customers with product selection by providing detailed information about available products and services
Remained open to feedback from supervisor and peers to build and improve skills set

CHICK-FIL-A

12.2022 - 05.2023

Focus on high quality food preparation while being consistent and reliable
Maintaining a cheerful and positive attitude and Following food safety and cleanliness while working quickly and efficiently
Supervised the daily work of staff to ensure work prioritization and quality
Delegated tasks to team members according to project requirements and employee strengths
Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise

WENDY'S

12.2020 - 12.2022

Always maintaining excellent customer satisfaction
Work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations
Performed daily inspections of the facility to ensure cleanliness standards were met
Cultivated positive relationships with customers through excellent hospitality services
Monitored cash handling procedures to accurately charge customers
Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
Organized and conducted pre-shift meetings to review specials, menu changes, and house counts
Counted money and made bank deposits

NATIONWIDE INSURANCE

04.2018 - 11.2020

Identified discrepancies between estimates from various vendors when assessing damages for total losses
Drafted detailed reports outlining findings from investigations into total losses
Consistently and effectively adapts to and embraces change while assisting others to do the same
Negotiated settlements with claimants in accordance with company policies and procedures
Analyzed vehicle repair estimates, photographs, title information and other pertinent documents to evaluate claims
Reviewed police reports for accuracy when determining liability in total loss cases
Performed thorough investigations of total loss claims, ensuring accuracy and completeness of documentation