Summary
Overview
Work History
Education
Skills
Presentations/Abstract
Timeline
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Oliver HARDY-SMITH

Richardson

Summary

Self-directed, results-driven research professional with success in collecting/analyzing data for complex research projects and studies to meet goals of investigators and research department. Adept at communicating creative solutions to technical and non-technical audiences via evidence-based presentations on local and national level. Partner with cross-functional teams to ensure data integrity for informing leadership decision-making.

Overview

4
4
years of professional experience

Work History

CLAIMS SPECIALIST FIRE PROPERTY STEWARDSHIP

State Farm
09.2024 - Current
  • Collaborate with Proximity and Deployed Segments, agency partners and in-office peers to resolve coverage questions with the intention of deepening interpersonal connections via software applications such as: ITEL, FSS, SFPSP, FIOT, and Dynamic File Note Templates
  • Implement software coaching opportunities for best practices with team members during huddles/team meetings in effort to streamline objective completion
  • Investigate, negotiate, and settle Fire, Wind, Water, and Hail losses, applying my knowledge of policies and jurisdictional regulations to determine coverage, liability, and keeping our commitment to our policyholders
  • Support our customers agents with personalized solutions with customer-minded focus via written, verbal, or electronic methods
  • Collaborate with team manager regarding improving performance, achieving goals, and maximizing work time

RESEARCH ASSISTANT

Louisiana State University
09.2023 - 08.2024
  • Partnered with lead investigator for 3 weeks to select/interview 12 African-American women community participants in-person regarding personal experiences with COVID-19 and Hurricanes Katrina and Ida, leading to understanding of likelihood of women ages 65 - 75 to rebuild lives after natural disasters than women ages 50 - 59 due to habitual practices
  • Categorized responses into stressors for further study, documented findings into Excel sheets, and presented to lead and other investigators via PowerPoint and other presentation software such as Mural in the effort to improve trend findings
  • Analyzed developmental research to depict how various generations respond to global natural disasters, adhering to state and national regulatory agencies i.e., State of Louisiana, Institutional Review Board, Institutional Animal Care and Use Committee, InterInstitutional Biological and Recombinant DNA Safety Committee, Radiation Safety Committee, and National Institutes of Health

RESEARCH INSTITUTE AMBASSADOR | ACCESS SERVICE WORKER

Louisiana State University
02.2021 - 12.2023
  • Provided information and excellent customer service for ~40 patrons daily by assisting with library services and collection of fee payments
  • Partnered with Interlibrary unit and communicated with stakeholders to schedule reservations
  • Assisted with circulation and check-in/out of books, maintaining library catalog and shelving materials, and helping patrons locate resources

Education

Bachelor of Science - Psychology

Louisiana State University
Baton Rouge, LA
12.2023

CITI Certificate -

Collaborative Institutional Training Initiative Program
05.2023

Skills

  • Team Leadership
  • Research Projects & Protocols
  • Strategic Planning
  • Regulations & Compliance
  • Process Improvements
  • Quality Control
  • Stakeholder & Client Relations
  • Data Analysis
  • Database Documentation
  • Presentations & Reporting
  • Microsoft Office

Presentations/Abstract

Cherry, Katie E., Simon, Kennedy N., Balaam, Kori S., & Hardy-Smith, Lawrence Oliver. “Hurricane Katrina and Covid-19: Lasting Impacts on African American Women.” Louisiana State University Department of Psychology & American Psychology Association. March 2025. 


Cherry, Katie E., Balaam, Kori S., Hardy-Smith, Lawrence Oliver, Bordes, Piper J., & Simon, Kennedy N. “Hurricane Katrina and Covid-19: Lasting Impacts on New Orleans’ Women of Color.” Louisiana State University, Gerontological Society of America, Xavier University & University of Texas at Austin.March 2024

Timeline

CLAIMS SPECIALIST FIRE PROPERTY STEWARDSHIP

State Farm
09.2024 - Current

RESEARCH ASSISTANT

Louisiana State University
09.2023 - 08.2024

RESEARCH INSTITUTE AMBASSADOR | ACCESS SERVICE WORKER

Louisiana State University
02.2021 - 12.2023

Bachelor of Science - Psychology

Louisiana State University

CITI Certificate -

Collaborative Institutional Training Initiative Program

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