LAURYN REECE
McKinney,TX
Summary
As a seasoned professional with 7 years of experience, I have honed my skills in conflict resolution, data entry, and productivity management. My proven track record in these areas is a testament to my ability to deliver results. With my expertise, I am confident in my ability to exceed your expectations and help this company reach new heights.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fire Property Stewardship Claims Specialist
State Farm
10.2025 - Current
- Analyzed existing processes and implemented a new strategy that significantly reduced errors and elevated customer satisfaction levels.
- Analyzed and adjudicated a significant number of complex claims, maintaining compliance with industry standards.
- Coordinated efforts with cross-functional teams to refine and expedite claims processing procedures.
- Conducted contractor negotiations and produced comprehensive estimates leveraging Xactimate for project budgeting.
- Administered homeowner condo and rental claims, focusing on effective communication and timely resolution of issues.
- Evaluated claim documentation for compliance with state regulations and internal policies.
- Conducted thorough investigations into disputed claims, ensuring accuracy and adherence to guidelines.
Host/Co-Founder
Opposite Sides of the Spectrum
02.2024 - Current
- Generated impactful discussions among black queer women about the interplay of diverse identities in their lives. Secured over 400 impressions on Spotify in the previous month.
- Leveraged proficiency in Audacity, Logic Pro X, and CapCut to deliver high-quality audio editing and production.
- Facilitated impactful discussions on identity and culture, fostering a safe space for open dialogue.
- Produced engaging podcast episodes that resonate with diverse audiences, enhancing listener retention and loyalty.
- Managed scheduling of bi-weekly recordings, ensuring a wide range of topics covered each month.
- Crafted concise video segments to attract viewers and optimize engagement metrics across TikTok and Instagram platforms.
Special Investigative Unit
State Farm Claims
03.2023 - 10.2025
- Assisted in creating a safe, secure, and inclusive community through diversity, equity, and inclusion discussions.
- Consistently met 95% of monthly task expectations.
- Cross-functional with claim specialists in denying and paying medical bills.
- Work closely with defense attorneys to send pay logs and policy documents.
- Assisted in detecting fraudulent claims activities.
- Collaborated with the Injury Department to reduce the task count by 50%.
- Maintained strict confidentiality and discretion while handling sensitive information and investigations.
- Conducted undercover operations as required, adhering to legal and ethical standards for information.
- Performed background checks on individuals to gather data on character, financial status, and personal history.
- Delivered exceptional customer service by effectively communicating information and actively listening to client concerns.
- Demonstrated a strong understanding of Michigan and New York jurisdiction.
- Handled 300 calls in 2024, ranking as the top performer on my team.
Host/Founder
State of Us Podcast
09.2019 - 11.2023
- Led discussions that encouraged Gen Z women to share insights on politics, pop culture, and a broad spectrum of topics.
- Curated and oversaw the production of dynamic social media content to foster audience engagement.
Express Claims Associate
State Farm Claims
06.2019 - 02.2023
- Provides excellent customer service for customers, resolving a variety of problems in a fast, efficient, and friendly manner.
- Licensed in 48 states.
- Cross-functional with agents, financial services, claims specialists, and Spanish/international language line solutions.
- Sales: Assists customers in enrolling for Digital Pay to help them receive payments faster.
- Consistently meets daily, weekly, and monthly quotas.
- Conducted financial payments between other companies.
- Make liability decisions between policyholders and claimants.
- Assisted with team manager de-escalation calls.
Vice President and Historian
Soul Blend Acapella
09.2015 - 12.2018
- Composed and produced original songs.
- Developed partnerships with local organizations to expand outreach and collaboration opportunities.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Implemented and developed operational standards, policies and procedures.
Camp Counselor
Camp Fire Lone Star
06.2018 - 08.2018
- I taught five-to-twelve-year-old students various educational topics, from gardening to sports, at summer camp.
- Interacted with parents, staff, and administrators regarding student progress, responsibilities, and procedures.
Office Assistant
UT Austin Bureau of Economic Geology
05.2017 - 05.2018
- Provided office assistance, such as copying, scanning, and merging contract reports.
- Organized data for reports.
Research Assistant
UT Austin Dream Coding
05.2017 - 09.2017
- I interpreted and coded dreams into an Excel document for a further research project.
Americorps Member
AmeriCorps Central Texas
05.2017 - 08.2017
- Developed and maintained supportive relationships with underserved youth through interactive activities including games, music, and language-based engagement.
- Contributed to multi-site food service initiatives, assisting in the distribution of breakfast and lunch to children at five locations.
- Promoted a safe, engaging environment that supported emotional well-being and community connection.
Education
Bachelor of Arts - Psychology
The University of Texas At Austin
Austin, TX12.2018
Skills
- Critical Thinking
- Customer Analysis
- Written Communication
- Oral Communication
- Cross-functional Team Collaboration
- Quality Assurance
- Interpersonal Skills
- Multitasking proficiency
- Detail-oriented
- Customer engagement
- Claims investigation
- Verbal communication
Certification
Fellow, Life Management Institute Insurance Designation
HONORS & AWARDS
Good Act Reward, Medialla 5 Star Rating
Timeline
Fire Property Stewardship Claims Specialist
State Farm
10.2025 - Current
Host/Co-Founder
Opposite Sides of the Spectrum
02.2024 - Current
Special Investigative Unit
State Farm Claims
03.2023 - 10.2025
Host/Founder
State of Us Podcast
09.2019 - 11.2023
Express Claims Associate
State Farm Claims
06.2019 - 02.2023
Camp Counselor
Camp Fire Lone Star
06.2018 - 08.2018
Office Assistant
UT Austin Bureau of Economic Geology
05.2017 - 05.2018
Research Assistant
UT Austin Dream Coding
05.2017 - 09.2017
Americorps Member
AmeriCorps Central Texas
05.2017 - 08.2017
Vice President and Historian
Soul Blend Acapella
09.2015 - 12.2018
Bachelor of Arts - Psychology
The University of Texas At Austin