Markia Patton
Lewisville,Texas
Summary
Results-driven Claims Adjuster with over six years of experience managing property and casualty claims from initial intake through final resolution. Skilled in policy analysis, coverage determination, and damage assessment, with a strong ability to negotiate fair settlements while maintaining compliance with regulatory standards and company guidelines. Proven track record of handling high-volume caseloads, conducting thorough investigations, and delivering timely, customer-focused service. Adept at collaborating with insureds, contractors, and legal teams to ensure accurate claim outcomes, minimize loss exposure, and support organizational goals. Recognized for strong analytical skills, attention to detail, and the ability to perform effectively in fast-paced, deadline-driven environments.
Overview
7
7
years of professional experience
Work History
Claims Specialist Fire Property Stewardship
State Farm
Irving, Texas
02.2020 - Current
- Coordinated all stages of property insurance claims management, ensuring thorough handling from intake to resolution.
- Analyzed policy details to ensure compliance with coverage endorsements and exclusions for accurate claim determination.
- Analyzed reports, photos, estimates, and customer statements to effectively assess and validate claims.
- Communicated with policyholders, contractors, and third parties to gather necessary information and provide claim updates
- Evaluated property damage and prepared or reviewed repair estimates for accuracy and completeness
- Determined liability and issued payments in accordance with policy guidelines and company procedures
- Documented claim activity thoroughly in claims management systems to ensure compliance and audit readiness
- Resolved customer concerns and negotiated settlements when necessary to reach fair outcomes
- Collaborated with field adjusters, supervisors, and vendors to support efficient claim handling
- Maintained adherence to state regulations, company policies, and service standards while meeting productivity and quality goals
Claims Service Specialist
Allstate
Irving, Texas
01.2019 - 02.2020
- Assisted adjusters in managing bodily injury claims by organizing files and tracking claim progress
- Reviewed and processed incoming medical records, bills, police reports, and legal documents
- Communicated with claimants, attorneys, medical providers, and insurance representatives to gather information and provide status updates
- Scheduled independent medical exams, recorded statements, and other claim-related appointments
- Entered and maintained accurate claim data in claims management systems
- Monitored deadlines and ensured timely follow-up on outstanding documentation and requests
- Prepared correspondence, reports, and claim summaries for adjusters
- Verified coverage details and assisted in preliminary liability assessments
- Supported settlement processes by organizing documentation and assisting with payment processing
- Maintained compliance with company policies, state regulations, and confidentiality requirements
- Managed incoming claims inquiries, ensuring accurate information delivery and customer satisfaction.
- Reviewed claim documentation for completeness, verifying policyholder eligibility and coverage details.
Education
Master of Science - Criminal Justice
Grambling State University
Grambling, LA12-2019
Bachelor of Science - Health Promotion
Grambling State University
Grambling, LA01-2016
Skills
- Highly motivated
- Claims investigation
- Active listening
- Critical thinking
- Policy interpretation
- Excellent time management skills
- Customer service
Accomplishments
Trained and mentored new adjusters, improving team productivity and onboarding efficiency.
Recognized by management for strong attention to detail, professionalism, and ability to handle complex or escalated claims.
Maintained a high closure rate and consistently met or exceeded performance metrics and service level agreements (SLAs).
Timeline
Claims Specialist Fire Property Stewardship
State Farm
02.2020 - Current
Claims Service Specialist
Allstate
01.2019 - 02.2020
Bachelor of Science - Health Promotion
Grambling State University
Master of Science - Criminal Justice
Grambling State University