Majynta Reyes
Midlothian,TX
Summary
Friendly, organized, and dependable professional seeking a Front Desk, Clerical, or Customer Service position. Skilled in answering phone calls, scheduling appointments, maintaining records, handling customer inquiries, and performing general administrative duties. Committed to providing excellent customer service, maintaining confidentiality, and ensuring smooth daily office operations.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Customer Service Specialist
Catapult Healthcare
Addison, TX
10.2025 - Current
- Respond to customer questions and provide accurate information about services.
- Resolve customer concerns professionally and refer complex issues to management.
- Answer incoming calls, direct calls to the appropriate departments, and take messages.
- Enter and update customer information in computer systems.
- Schedule appointments, update and maintain daily records.
- Organize files and process paperwork
- Assisted with clerical duties and supported daily office operations to maintain organizational efficiency.
Receptionist/Customer Service
Aspen Dental
Colorado Springs, CO
08.2016 - 11.2024
- Executed data entry, filing, copying, scanning, and document preparation to ensure smooth office operations.
- Maintained accurate records and organized confidential documents, supporting data integrity and accessibility.
- Assisted with scheduling, paperwork, and other administrative tasks.
- Coordinated scheduling and managed paperwork to streamline administrative processes.
- Performed data entry, filing, copying, scanning, and document preparation.
- Completed assigned duties accurately and within established deadlines.
Customer Service Representative
Firstsource Solutions
Colorado Springs, CO
03.2014 - 07.2016
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Assisted policyholders with billing, coverage, and claim questions for insurance carrier.
- Explained benefits, deductibles, and exclusions using clear customer language.
- Provided quotes on various types of insurance policies.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
Education
High School Diploma -
Fountain-Fort Carson High School
Fountain, CO 08.2007 - 05.2011
Skills
- Call Handling Techniques
- Customer Interaction Techniques
- Appointment Scheduling
- Data management
- Records Management
- Microsoft Office
- Written communication
- Multitasking and Time Management
- Conflict resolution
- Attention to detail
- Professional communication
- Team collaboration
- Adaptability to Technology
- Positive Work Ethic
- Client relations
Timeline
Customer Service Specialist
Catapult Healthcare
10.2025 - Current
Receptionist/Customer Service
Aspen Dental
08.2016 - 11.2024
Customer Service Representative
Firstsource Solutions
03.2014 - 07.2016
High School Diploma -
Fountain-Fort Carson High School
08.2007 - 05.2011