- Music
- Reading
- Creative Writing
- Animal Care
- I enjoy helping others and giving back to the community
- Avid Reader
- Watching Movies and TV Shows
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Mak Verplaetse
Coon Rapids,MN
Summary
Dynamic Team Lead with a proven record in customer satisfaction and team mentoring. Known for fostering collaboration and enhancing service quality through strategic planning and effective conflict resolution and problem-solving.
Overview
5
5
years of professional experience
Work History
Team Lead
Panera Bread
Coon Rapids, MN
10.2021 - Current
- Led team in daily operations, ensuring smooth workflow and high-quality service.
- Trained and mentored new team members on procedures and customer service standards.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Food Runner
TopGolf
Brooklyn Park, MN
07.2021 - 10.2021
- Delivered food and beverages efficiently to guests, enhancing the overall dining experience.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained the cleanliness and organization of service areas, contributing to a positive environment.
- Contributed to team efforts in achieving high customer satisfaction ratings through attentive service.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours.
Education
Bachelor of Arts - Forensic Psychology
Hamline University
Saint Paul, MN05-2027
High School Diploma -
Coon Rapids High School
Coon Rapids, MN05-2023
Associate of Arts - Psychology
Anoke Ramsey Community College
Coon Rapids, MN05-2025
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Workplace safety
- Diversity and inclusion
- Task delegation
- Strategic planning
- Problem-solving
- Teamwork and collaboration
Interests
Timeline
Team Lead
Panera Bread
10.2021 - Current
Food Runner
TopGolf
07.2021 - 10.2021
Bachelor of Arts - Forensic Psychology
Hamline University
High School Diploma -
Coon Rapids High School
Associate of Arts - Psychology
Anoke Ramsey Community College