Summary
Overview
Work History
Education
Skills
Timeline
Generic

maka shengelia

Miami,FL

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Burlington
Miami, FL
08.2024 - 12.2024

Receptionist

Holiday Inn Hotel Sandton
Tbilisi, Georgia
07.2022 - 04.2023

Operator

Geocell
Tbilisi, GA
01.2017 - 02.2020

Education

Bachelor of Arts - Foreign Languages ​​translator

Modern Humanities University
Tbilisi Georgia
08-2011

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Follow-up skills
  • In-store support
  • Microsoft Excel
  • Stock management
  • Retail sales customer service
  • Problem-solving
  • Retail store support

Timeline

Customer Service Representative

Burlington
08.2024 - 12.2024

Receptionist

Holiday Inn Hotel Sandton
07.2022 - 04.2023

Operator

Geocell
01.2017 - 02.2020

Bachelor of Arts - Foreign Languages ​​translator

Modern Humanities University
maka shengelia