Makaela Teague
Mission Viejo,CA
Summary
I am looking to expand my experience by working at a more upscale restaurant where I can continue to grow as a server. i have a strong background in providing excellent customer service and am eager to contribute to a higher-end dining experience, while further developing my skills in guest engagement, menu knowledge, and attention to detail. I’m excited about the opportunity to work in a more refined setting and take on new challenges that will help me advance in the hospitality industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Wind & Sea Restaurant
02.2022 - Current
- Sustained rigorous attention to detail even under busy conditions.
- Managed numerous tables simultaneously while ensuring high service quality.
- Created welcoming atmosphere for guests upon arrival.
- Delivered food and beverages swiftly, prioritizing customer needs.
- Maintained and operated POS system.
- Boosted sales by applying upselling techniques.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Executed opening and closing tasks, maintaining a clean and organized dining area.
- Supervised customer alcohol consumption and enforced appropriate limits. (were known for our Mai Tais and limit to 3)
Bartender
Los Cabos Cantina
03.2021 - 03.2022
- Maintained bar inventory with essential liquors, juices, and garnishes.
- Gained loyal clients by delivering outstanding service.
- Opened and closed the bar efficiently, following established procedures.
- Maintained clean, attractive and well-stocked bar area
- Executed cash handling procedures with precision.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Dog Groomer
Just Fur Paws
07.2019 - 03.2020
- Employ calming techniques to create a soothing atmosphere for dogs.
- Maintained animal hygiene by routine cleaning, grooming, and brushing.
- Ensured timely task completion by prioritizing critical assignments.
- Adapted swiftly to new skills and changing situations.
Shift Leader Manager
Jersey Mikes
09.2015 - 07.2019
- Improve customer experience and manage storefront.
- Guided and developed new staff to enhance overall team efficiency.
- Maintained composure in high-pressure situations.
- Managed escalated customer complaints - strong problem-solving abilities.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Mission Viejo High School
Mission Viejo06-2017
Skills
- Strong work ethic
- Fast learner
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- People person
- Calm demeanor
- Sales
Certification
- ServSafe Food Handler's Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
Wind & Sea Restaurant
02.2022 - Current
Bartender
Los Cabos Cantina
03.2021 - 03.2022
Assistant Dog Groomer
Just Fur Paws
07.2019 - 03.2020
Shift Leader Manager
Jersey Mikes
09.2015 - 07.2019
- ServSafe Food Handler's Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
High School Diploma -
Mission Viejo High School
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