Makaila Chicoine
Circle Pines,MN
Summary
Results-driven professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Massage Envy
10.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Checked guests in and out keeping positive communication at all times.
- Promoted and sold gift cards to hit monthly goal.
- Inbound and outbound calls, scheduling customers for services. Meevo platform experienced.
Customer Care Professional (CCP)
Dean's Home Services
04.2023 - 05.2024
- Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
- Handled escalated calls with professionalism and diplomacy, working towards resolutions that satisfied both customers and the company's interests.
- Inbound calls & outbound calls assisting clients with scheduling HVAC, Plumbing, Electrical & Drains appointments or questions.
- Assisted customers with scheduling yearly membership maintenance appointments to bring in potential company sales & hit daily goals.
Teacher's Assistant
Noah's Ark Preschool
06.2016 - 03.2020
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Documented student progress and communicated with parents to keep informed.
Education
Business Management (still in Progress)
Anoka Ramsey Community College
Coon Rapids, MNHigh School Diploma -
Coon Rapids High School
Coon Rapids, MN05-2015
Skills
- Time management/Dependable
- Problem-solving skills
- Guest relations
- Scheduling
- File management
- Administrative skills
- Cross-selling services
- Computer Literacy
- Teamwork
Timeline
Front Desk Associate
Massage Envy
10.2024 - Current
Customer Care Professional (CCP)
Dean's Home Services
04.2023 - 05.2024
Teacher's Assistant
Noah's Ark Preschool
06.2016 - 03.2020
Business Management (still in Progress)
Anoka Ramsey Community College
High School Diploma -
Coon Rapids High School
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