Summary
Overview
Work History
Education
Skills
Timeline
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Makaila Reed

Suitland,MD

Summary

Accomplished Customer Service Cashier with experience at Zaxbys, adept at resolving customer complaints and enhancing satisfaction. Demonstrated reliability and punctuality, maintaining a balanced cash drawer with 100% accuracy. Skilled in conflict resolution and building customer relationships, contributing to repeat business and positive feedback. Proficient in cash handling and adaptable to new technologies.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Wawa
06.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Customer Service Cashier

Orlandeux
11.2022 - 06.2024
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Counted money in drawers at beginning and end of each shift.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Implemented customer feedback system, leading to actionable insights for store improvement.

Customer Service Cashier

Panera Bread
08.2021 - 03.2024
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Implemented customer feedback system, leading to actionable insights for store improvement.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.

Cashier

Zaxbys
01.2020 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Supported marketing initiatives by setting up and maintaining promotional displays.

Education

Booker T Washington
Shreveport, LA
05.2021

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Customer complaint resolution
  • Guest services
  • Phone etiquette
  • Conflict resolution

Timeline

Customer Service Cashier

Wawa
06.2024 - Current

Customer Service Cashier

Orlandeux
11.2022 - 06.2024

Customer Service Cashier

Panera Bread
08.2021 - 03.2024

Cashier

Zaxbys
01.2020 - 11.2020

Booker T Washington

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Makaila Reed