Makaio Warren
Cage Cashier
PLAINFIELD,IL
Summary
Detail-oriented customer service professional with experience handling cash, processing transactions, operating POS systems, completing opening and closing procedures, and maintaining accurate financial records in fast-paced environments. Background in automotive service advising, retail sales, and food service, with additional strengths in customer communication, problem resolution, inventory handling, and transaction reporting. Reliable, organized, and comfortable managing high volumes of customer transactions while maintaining accuracy and professionalism.
Overview
6
6
years of professional experience
Work History
Automotive Service Advisor
Bartel's Auto Clinic
05.2026 - 08.2026
- Used Tekmetric software to collect customer and vehicle information, complete vehicle check-ins, prepare repair estimates, process checkout transactions, and maintain accurate service records.
- Served as the primary contact between customers and automotive technicians, communicating vehicle concerns, recommended repairs, service updates, and technical information clearly and accurately.
- Delivered professional customer service by explaining needed vehicle work, resolving concerns with agitated customers, and following up after service to ensure customer satisfaction and quality.
- Handled cash and POS transactions while preparing daily reports documenting vehicle progress, completed services, customer interactions, and transaction activity.
Retail Sales Associate
GNC - General Nutrition Centers
08.2022 - 07.2023
- Provided knowledgeable customer service by answering product questions, explaining product benefits, and recommending vitamins, supplements, sports nutrition, and wellness products based on customer needs.
- Assisted customers with product selection and increased sales through commission-based upselling, recommending complementary products and promoting current store specials.
- Processed incoming product shipments, stocked merchandise, conducted inventory checks, and removed expired products to maintain accurate and organized inventory.
- Followed opening and closing accounting procedures, accurately recording register balances and processing cash and POS transactions.
Restaurant Busser/Line Cook
Piggy's BBQ, Wings & Fish
06.2020 - 06.2022
- Prepared and cooked menu items in fast-paced kitchen, ensuring high standards in food quality, portioning, and presentation.
- Maintained clean, organized kitchen and dining areas by bussing tables, sanitizing workstations, washing equipment, restocking supplies, and supporting overall cleanliness.
- Collaborated with kitchen and front-of-house staff during busy service periods to fulfill orders accurately and assist in maintaining smooth operations.
Education
Bachelor of Arts - Finance And Business Analytics
DePaul University
Chicago, IL 05.2001 -
Skills
- Estimates & Advising
- Customer Service & Communication
- Accounting, Cash Handling & POS Transactions
- Upselling & Commission-Based Sales
- Inventory management
- Teamwork in Fast-Paced Environments
Timeline
Automotive Service Advisor
Bartel's Auto Clinic
05.2026 - 08.2026
Retail Sales Associate
GNC - General Nutrition Centers
08.2022 - 07.2023
Restaurant Busser/Line Cook
Piggy's BBQ, Wings & Fish
06.2020 - 06.2022
Bachelor of Arts - Finance And Business Analytics
DePaul University
05.2001 -