Makala Canter
O'Fallon,MO
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Mama Mel's Pizzeria. Proven ability to enhance guest experiences through personalized service and effective multitasking. Proficient in cash handling and POS systems, consistently delivering timely service and fostering warm relationships with customers.
Overview
7
7
years of professional experience
Work History
Server
Mama Mel's Pizzeria
Lemay, MO
02.2023 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed multiple tables efficiently, ensuring timely order taking and delivery.
- Collaborated with kitchen staff to maintain seamless communication during peak hours.
- Counter service and phone orders.
- POS system
- Upselling
- Enhanced guest experiences through personalized service and attention to detail.
Server
Salty Fresh Mex
O'Fallon, MO
03.2023 - 12.2024
- Bartending for personal tables assigned.
- Monitored dining area for cleanliness and adherence to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced guest experiences through personalized service and attention to detail.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Culpepper's
St. Charles, MO
03.2019 - 04.2021
- Trained new servers on menu items, service standards, and operational procedures.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Implemented process improvements that increased workflow efficiency in busy settings.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Delivered exceptional customer service, enhancing dining experience and guest satisfaction.
- Managed multiple tables simultaneously, ensuring timely service and attentive care.
Education
No Degree -
New Horizon High School
Troy, Mo Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
Timeline
Server
Salty Fresh Mex
03.2023 - 12.2024
Server
Mama Mel's Pizzeria
02.2023 - Current
Server
Culpepper's
03.2019 - 04.2021
No Degree -
New Horizon High School
Employee of the Month - Salty Fresh Mex
Given the Employee of the Month Award.