Makala Porter
Cincinnati,OH
Summary
Experienced customer service professional with strong communication and problem-solving skills seeking new opportunities for career growth. Highly adaptable and committed to delivering exceptional customer experiences. Eager to take on challenges and expand skills in a dynamic and innovative environment.
Overview
6
6
years of professional experience
Work History
Office Administrator
Viking Promotions LLC
07.2024 - Current
- Managed all forms of client and employee correspondences, including phone calls, emails, and inquiries; serving as the primary contact.
- Assisted in bookkeeping functions including invoice processing, expense tracking, and payroll support to enhance accuracy and efficiency.
- Handled onboarding new employees, managed personnel files, and coordinated training sessions.
- Successfully managed scheduling of internal events, meetings, and client visits. Ensured venues were booked in a timely manner.
- Managed site visits by coordinating with store representatives to schedule and confirm dates, ensuring compliance with company requirements.
- Maintained filing systems and office records for efficient document management.
Marketing Representative
Ignite Marketing Solutions
03.2024 - 07.2024
- Drive a company's revenue by both selling products or services and promoting the brand.
- Identifying potential customers or clients through research, networking, or referrals.
- Discussed prices and terms with customers to agree on a sale.
- Explain how the service works, its benefits, and why it's better than competitors.
Cashier
Popeye's
08.2023 - 01.2024
- Handle cash, credit, and debit transactions, ensuring correct change and receipts.
- Assist in restocking supplies and condiments, as needed.
- Adhere to all safety and sanitation guidelines.
- Maintain cleanliness and organization of the counter and dining areas.
Account Manager
Sway Solutions
02.2023 - 05.2023
- Develop and implement effective sales strategies, and meet revenue goals.
- Serve as the primary point of contact for assigned clients.
- Prepare regular reports on sales activities, progress, and results.
- Address customers' needs and concerns as quickly and effectively as possible to build long-term relationships with customers based on trust, respect, and value.
Crew Member
Chipotle
08.2022 - 02.2023
- Assembled food orders while maintaining appropriate portion control and cleanliness.
- Consistently provided friendly guest service and greeted customers.
- Maintained high standards of customer service during high volume, fast-paced operations.
Personal Shopper
Walmart
07.2021 - 04.2022
- Accurately select and gather items for customer orders from various departments within the store.
- Communicate with customers about order status, substitutions, and any issues that arise.
- Properly pack and label orders to ensure they are ready for delivery or pickup.
Orthodontic Assistant/Technician
Dr. Newby Orthodontics
02.2020 - 07.2021
- Sterilize and organize orthodontic instruments and equipment before and after procedures.
- Assist the orthodontist during various procedures by handing instruments, suctioning, and maintaining a clear field of operation.
- Take and develop dental X-rays.
- Make impressions of patients' teeth for study models.
- Assist with the placement and removal of orthodontic appliances, such as braces and retainers.
Cashier
Kroger
01.2019 - 11.2020
- Greet customers warmly as they arrive at the checkout.
- Manage transactions with customers using a cash register, scanning goods, and ensuring pricing is accurate.
- Bag groceries appropriately, making sure items are packed securely.
- Maintain a clean and organized checkout area.
Education
North College Hill High School
Cincinnati05.2022
Butler Tech Bio Science Center
West Chester05.2021
Lakota East High School
West Chester05.2020
Skills
- Office Management
- Candidate sourcing
- Creative Thinking
- Outside Sales
- Hospitality
- Persuasion and Negotiation
- Proficiency in Office Software
- Ability to Work Under Pressure
- Time Management
- Event Coordination
- Site Booking
- Payroll
Externships
February 2020 - July 2021
Orthodontic Assistant Technician, Dr. Monica Newby Orthodontics
Languages
English
Timeline
Office Administrator
Viking Promotions LLC
07.2024 - Current
Marketing Representative
Ignite Marketing Solutions
03.2024 - 07.2024
Cashier
Popeye's
08.2023 - 01.2024
Account Manager
Sway Solutions
02.2023 - 05.2023
Crew Member
Chipotle
08.2022 - 02.2023
Personal Shopper
Walmart
07.2021 - 04.2022
Orthodontic Assistant/Technician
Dr. Newby Orthodontics
02.2020 - 07.2021
Cashier
Kroger
01.2019 - 11.2020
North College Hill High School
Butler Tech Bio Science Center
Lakota East High School
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