Makala Precia
Columbia,SC
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining payroll processes at Gentle Care And Comfort. Excelled in compassionate caregiving and Microsoft Excel proficiency, achieving performance targets through effective client support and payroll adjustments. Skilled in leading teams to exceed goals with a focus on results and efficiency.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Sevita Health
10.2023 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Payroll Assistant
Gentle Care And Comfort
01.2020 - Current
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Processed new hire paperwork and documents.
Lead Customer Service Representative
Food Lion
09.2019 - 10.2020
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
High School Diploma -
Ridge View High School
2020
University Of South Carolina Upstate
Spartanburg, SCLicensed Cosmetologist -
Paul Mitchell The School
Columbia, SC2023
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Payroll Processing
- Payroll Software Knowledge
- Microsoft Excel proficiency
- Payroll Adjustments
- Work Prioritization
- Call Management
Timeline
Direct Support Professional
Sevita Health
10.2023 - Current
Payroll Assistant
Gentle Care And Comfort
01.2020 - Current
Lead Customer Service Representative
Food Lion
09.2019 - 10.2020
High School Diploma -
Ridge View High School
University Of South Carolina Upstate
Licensed Cosmetologist -
Paul Mitchell The School