Makala Winston
Richmond,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Mechanicsville Medical Center
04.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Medical Assistant
Archers Residents
08.2022 - 08.2023
- Maintained clean and well-organized environment for client safety.
- Engaged with patients families to provide emotional support and daily living instructions.
- Supervised medication administration, personal hygiene and daily living.
- Documenting concerning responses into patient chart EMR.
Medical Assistant
Medi weight loss
10.2022 - 01.2023
- Organized patient charts before each day's clinic sessions began.
- Administered injections, medications and treatments as directed by the physician.
- Managed incoming calls, organized appointment schedules, and greeted patients professionally.
Electronics Sales Associate
Walmart
12.2020 - 10.2021
- Demonstrated knowledge of product features and benefits to customers.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Assisted customers in locating products throughout the store and online.
- Processed payments using cash registers or point-of-sale systems.
Education
Some College (No Degree) - Nursing
Fortis College
Richmond, VASkills
- Communicating With Patient Families
- Patient Advocacy
- Monitoring Patient Progress
- Patient Safety
- Medical Records Updating
- Call Documentation
- Retail Sales Customer Service
- Fast typing
- 65 wpm Typing Speed
- Appointment scheduling
- Patient scheduling
- Office administration
- HIPAA compliance
- Insurance verification
- Payment collection
Timeline
Medical Receptionist
Mechanicsville Medical Center
04.2024 - Current
Medical Assistant
Medi weight loss
10.2022 - 01.2023
Medical Assistant
Archers Residents
08.2022 - 08.2023
Electronics Sales Associate
Walmart
12.2020 - 10.2021
Some College (No Degree) - Nursing
Fortis College
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