MAKALA WOODFORD
Littleton,CO
Summary
Detail-oriented professional with a proven track record in delivering exceptional guest experiences and maintaining high operational standards. Committed to fostering positive interactions and collaboration within team environments, leveraging skills in Salesforce and Excel to enhance service delivery and efficiency.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Denver Summit FC
Denver, Colorado
04.2026 - Current
- Assist guests with check-in and check-out processes at Denver Summit FC.
- Promote high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Member Experience Associate
Traverse Fitness
Littleton, CO
01.2026 - Current
- Deliver exceptional customer service, creating a welcoming fitness environment for members and guests, as well as assisting with membership enrollment, renewals, account updates, and general inquiries.
- Process payments while maintaining accurate member records and managing front desk tasks.
- Supported daily operations by upholding cleanliness, organization, and safety standards, all while addressing member concerns and resolving issues to ensure satisfaction and loyalty.
- Collaborate with team members to promote efficient operations and positive engagement.
Account Executive
UNIVERSITY OF COLORADO
Boulder, CO
02.2026 - 04.2026
- Collaborated with seasoned professionals to organize tasks, develop lasting skills, and translate ideas into actionable goals.
- Maintained strong time management and effort, reinforcing a solid work ethic for future endeavors.
Administrative Assistant
JW SERVICES, LLC
Littleton, CO
06.2019 - 01.2020
- Maintained and organized client tax records, ensuring accuracy and confidentiality of sensitive financial information.
- Organized client files and documentation for tax preparers, streamlining tax preparation.
- Facilitated filing, scanning, and processing of tax documents, enhancing office operations.
- Demonstrated commitment to high-quality service through proactive skill development.
Education
Master of Business Administration -
The University of Tulsa
Tulsa, OK10-2026
Bachelor of Arts - Political Science, Sports Business
Jacksonville University
Jacksonville, FL05-2025
Skills
- Guest Relations Management
- Customer Service
- Customer Experience Enhancement
- Customer Feedback Analysis
- Team Collaboration
- Performance Tracking
- Salesforce Proficiency
- Excel Proficiency
- Conflict Resolution
Websites
Honors And Certificates
- Student Athlete Association Committee (SAAC) Rep.
- Student Government Association Female Athletic Senator
- National Honors Society Nomination
- Department of Political Science Dean's List
- Pi Sigma Alpha Pre-Law Certificate
Timeline
Guest Service Representative
Denver Summit FC
04.2026 - Current
Account Executive
UNIVERSITY OF COLORADO
02.2026 - 04.2026
Member Experience Associate
Traverse Fitness
01.2026 - Current
Administrative Assistant
JW SERVICES, LLC
06.2019 - 01.2020
Master of Business Administration -
The University of Tulsa
Bachelor of Arts - Political Science, Sports Business
Jacksonville University