Jalyn Johnson
Cameron,OK
Summary
At Char Bar 7, excelled in a high-pressure role, seamlessly integrating customer service excellence with strong multitasking abilities. Enhanced guest satisfaction through effective complaint resolution and reservation management, showcasing exceptional relationship building and conflict resolution skills. Achieved notable improvements in guest experience and operational efficiency.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Char Bar 7
2023.02 - 2023.10
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
High School Diploma -
Union Pines High School
Cameron, NC06.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Scheduling
- Assertiveness
- Handling Complaints
- Personal presentation
- Relationship Building
- Reservation handling
- Coordinating tasks
- Guest Relations
- Payment Processing
- Supply Restocking
- Social Perceptiveness
- Server Support
- Memory retention
- Sales and Marketing
- Guest Relations Management
Up and Coming Small Business owner
I am currently starting to create my own small business, I love making clothes and designing them and would like to create things for others. I have done a lot of costume work for theater and other recreational purposes. I am in the process of making product and getting my name out there.
Timeline
Restaurant Hostess
Char Bar 7
2023.02 - 2023.10
High School Diploma -
Union Pines High School
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