Jalyn Johnson
Cameron,OK
Summary
At Char Bar 7, excelled in a high-pressure role, seamlessly integrating customer service excellence with strong multitasking abilities. Enhanced guest satisfaction through effective complaint resolution and reservation management, showcasing exceptional relationship building and conflict resolution skills. Achieved notable improvements in guest experience and operational efficiency.
During my time at Nothing Bundt Cakes, I worked very closely with customer relations and guest services. I would handle online orders as well as walk-ins and made sure everything was up to date. I developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
Southern Pines, NC
01.2025 - Current
- Assisted guests with inquiries, providing information about services and amenities.
- Coordinated check-in and check-out processes, ensuring efficient guest transitions.
- Addressed guest concerns promptly, enhancing overall satisfaction and experience.
- Managed reservations using property management systems to optimize occupancy rates.
- Collaborated with team members to maintain cleanliness and organization in common areas.
- Monitored guest feedback to identify service improvement opportunities and implement changes.
- Trained new staff on customer service protocols and operational procedures effectively.
- Developed strong rapport with guests, fostering loyalty through personalized interactions.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Restaurant Hostess
Char Bar 7
Southern Pines, NC
02.2023 - 10.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
High School Diploma -
Union Pines High School
Cameron, NC06.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Scheduling
- Assertiveness
- Handling Complaints
- Personal presentation
- Relationship Building
- Reservation handling
- Coordinating tasks
- Guest Relations
- Payment Processing
- Supply Restocking
- Social Perceptiveness
- Server Support
- Memory retention
- Sales and Marketing
- Guest Relations Management
Up and Coming Small Business owner
I am currently starting to create my own small business, I love making clothes and designing them and would like to create things for others. I have done a lot of costume work for theater and other recreational purposes. I am in the process of making product and getting my name out there.
Timeline
Guest Service Representative
Nothing Bundt Cakes
01.2025 - Current
Restaurant Hostess
Char Bar 7
02.2023 - 10.2023
High School Diploma -
Union Pines High School