Makala Wright
Brandon,VT
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers.
Overview
8
8
years of professional experience
Work History
Dental Office Receptionist
Community Health
01.2021 - Current
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
Sterile Processing Technician
RRMC
10.2018 - 07.2021
- Facilitated seamless communication between departments, coordinating with clinical staff on equipment needs and availability.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
Nursing Home Health Aide
The Residents At Otter Creek
06.2016 - 10.2018
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Contributed to efficient mealtime processes by assisting with feeding tasks or providing adaptive equipment as needed for independent eating experiences.
- Managed challenging behaviors exhibited by some residents with patience, empathy, and appropriate interventions to maintain safety and dignity for all involved parties.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
High School Diploma -
Otter Valley
Brandon, VT05.2015
Skills
- Organization and Time Management
- BLS Certified
- Team Collaboration
- Payment Processing
- Dental staff support
- Sterilizing Procedures
- Problem-Solving
- Patient Scheduling
Timeline
Dental Office Receptionist
Community Health
01.2021 - Current
Sterile Processing Technician
RRMC
10.2018 - 07.2021
Nursing Home Health Aide
The Residents At Otter Creek
06.2016 - 10.2018
High School Diploma -
Otter Valley
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