Makali Gathje

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
• Collected room deposits, fees, and payments.
• Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
• Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.

• Accurately filled medication prescriptions, ensuring compliance with safety and regulatory guidelines.

• Managed cashier duties, including handling transactions and providing customer service.

• Delivered medications directly to patients, ensuring timely and safe delivery.

• Conducted inventory management, including tracking stock levels and ordering supplies as needed.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.