Makaria McArthur
Seattle,WA
Summary
Dedicated Commercial Flight Attendant with extensive experience in aviation and luxury service industries. Expertise in managing passenger conflicts, addressing medical situations, and ensuring a professional cabin environment. Strong adaptability in delivering personalized service while upholding operational standards in high-pressure settings. Committed to fostering customer relationships and collaborating effectively within teams.
Overview
7
7
years of professional experience
Work History
Sales Associate
Anthropologie
Seattle, WA
10.2025 - Current
- Provide face-to-face customer service and personalized product recommendations based on customer needs and preferences.
- Processed POS sales transactions, assisted customers in fitting rooms, and fulfilled online orders to enhance customer satisfaction.
- Maintained polished sales floor and welcoming environment, supporting daily store operations to provide an optimal shopping experience.
- Received and replenished merchandise, organized stock and inventory, and facilitated shipment processing to ensure product availability.
Flight Attendant
Horizon Air (Alaska Airlines Group)
Seattle, WA
09.2024 - Current
- Delivered inflight service, ensuring safety, comfort, and professionalism in cabin environment.
- Followed safety procedures, managed turbulence and operational challenges, and maintained passenger confidence while ensuring cabin control.
- Respond to medical events, including respiratory distress and neurological symptoms, with composure and appropriate emergency intervention.
- De-escalate passenger conflicts professionally and discreetly while protecting the customer experience.
- Adapted communication and service delivery to meet diverse customer needs and situations in fast-paced operating environment.
Event Server & Bartender
QC Catering LLC
Charlotte, NC
04.2024 - 01.2025
- Delivered high-touch service to executives, professional athletes, VIP entertainers, Fortune 500 clients, and private-event guests.
- Facilitated seamless execution of weddings, galas, corporate events, luxury yacht events, private brunches, and formal multi-course dinners.
- Coordinated with culinary and event teams, adapting to evolving guest needs and dynamic event environments.
Host Manager | Server | Bartender | Lead Host
Artisanal Brewing Ventures / Brewers @ 4001 Yancey
Charlotte, NC
09.2021 - 04.2024
- Managed guest flow and service recovery for large parties in ahigh-volume hospitality setting.
- Supervised teams of up to 9 employees in daily operations, cash handling, and inventory management.
- Trained new employees on customer service, upselling techniques, and service standards, enhancing sales and retention.
- Advanced from lead host to serving and bartending roles, increasing operational responsibilities.
- Facilitated retail sales by stocking merchandise and conducting inventory for the company store.
Fine Dining Server | Senior Server / Lead Host
Peninsula Yacht Club
Cornelius, NC
03.2020 - 04.2022
- Provided fine-dining service for 200+ private patrons and routinely supported events exceeding 200 guests.
- Oversaw 13 tables and 60 guests, ensuring order accuracy, presentation, timing, and attentive service.
- Trained new servers and hosts while supporting event setup, food displays, and enhancing overall presentation.
- Coordinated guest reservations, phone inquiries, requests, and member questions with professionalism and discretion.
Education
Associate of Applied Science - Agricultural Horticulture Studies
Central Piedmont Community College
Charlotte, NC09-2026
Skills
- Safety procedures and emergency response
- Cabin safety and passenger comfort
- First aid certification
- Conflict resolution and de-escalation
- Customer service excellence
- Teamwork and leadership
- Event coordination and replenishment
- Adaptability and multitasking
- Upselling strategies
- Retail sales and POS transactions
- Inventory management and replenishment
- Issue management
- Effective communication
- Cabin presentation standards
- Visual display arrangement
Timeline
Sales Associate
Anthropologie
10.2025 - Current
Flight Attendant
Horizon Air (Alaska Airlines Group)
09.2024 - Current
Event Server & Bartender
QC Catering LLC
04.2024 - 01.2025
Host Manager | Server | Bartender | Lead Host
Artisanal Brewing Ventures / Brewers @ 4001 Yancey
09.2021 - 04.2024
Fine Dining Server | Senior Server / Lead Host
Peninsula Yacht Club
03.2020 - 04.2022
Associate of Applied Science - Agricultural Horticulture Studies
Central Piedmont Community College