Makaya McCarthy
9907 Debbie Lane,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Healthcare Plus
Rockford, IL
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Security Supervisor
Allied Universal Security Services
Cherry Valley, IL
02.2022 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Led team of 8 guards in monitoring high volume of mall traffic during peak hours and days.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Warehouse Worker
Amazon
Rockford, IL
10.2020 - 10.2021
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Retail Associate
Walmart
Machesney Park, IL
11.2019 - 12.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
Education
Highschool Diploma -
Harlem Highschool
Machesney Park, IL06.2021
Skills
- Skilled in Conflict Resolution
- Compliance Management
- Safety and Security Regulations
- Operational Effectiveness
- Good Communication Skills
- Customer Relations
Certification
- First Aid/CPR Certified
Timeline
Receptionist
Healthcare Plus
05.2023 - Current
Security Supervisor
Allied Universal Security Services
02.2022 - Current
Warehouse Worker
Amazon
10.2020 - 10.2021
Retail Associate
Walmart
11.2019 - 12.2020
Highschool Diploma -
Harlem Highschool