Makayla Amurrio
Anaheim,CA
Summary
Driven professional with a track record of enhancing customer satisfaction and expanding client bases, as demonstrated at Acufi. Excelled in managing high-volume calls with efficiency, leveraging exceptional customer service and attention to detail. Proven ability to thrive in fast-paced environments, achieving significant results through targeted outreach and compassionate care.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Acufi
01.2022 - 01.2023
- Answered customers questions.
- Handled inbound and outbound calls.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored
- Handled confidential information
- Handled customers with debt
Elderly Caregiver
ActivCare
06.2019 - 02.2020
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided dedicated day to day care for residents and me to utilize my skills, assisted with activities of daily living abilities, and experience.
- Observe, measure and record patient data.
Telemarketer
Medistratx
01.2018 - 01.2019
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Responsible for opening calls and making sure I had a positive attitude with all callers even through objection.
Education
Katella High School
Anaheim, CASkills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Proven ability to work in fast-pace, multi-task environment while maintaining high levels of quality
Languages
English, Spanish
Native or Bilingual
Timeline
Inside Sales Representative
Acufi
01.2022 - 01.2023
Elderly Caregiver
ActivCare
06.2019 - 02.2020
Telemarketer
Medistratx
01.2018 - 01.2019
Katella High School
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