Open To Work
Hi, I’m
Makayla-Anne Arquero
Ewa Beach,HI
Summary
Case Manager at Hale Kipa, Inc. with expertise in client assessments and community outreach. Improved service delivery through collaboration and critical thinking. Ensured HIPAA compliance while monitoring client progress and fostering relationships with service providers. Optimized care plans to enhance client outcomes.
Overview
13
years of professional experience
2
Certifications
Work History
Hale Kipa, Inc.Ewa Beach, HI
Case Manager- Independent Living/Higher Education
05.2025 - Current
Job overview
- Coordinated client assessments to develop personalized service plans.
- Facilitated communication between clients and service providers to enhance collaboration.
- Monitored client progress and adjusted care plans as needed.
- Conducted outreach to community resources to strengthen client support.
- Provided crisis intervention during critical situations for clients.
- Maintained accurate documentation of client interactions and services provided.
- Educated clients on available resources and support systems.
- Collaborated with multidisciplinary teams to improve service delivery.
City of Thornton Municipal CourtThornton, CO
Court Specialist
01.2024 - 03.2025
Job overview
- Maintained court files and records, ensuring accuracy and currency of over 500 active cases.
- Provided direct customer service to pro-se parties, juveniles, law enforcement, attorneys, jail staff, and the public.
- Composed and prepared court orders, including probation terms, sentencing orders, and warrants.
- Processed weekly juvenile expungement orders to facilitate case resolution.
- Supported Judicial Officers with daily operational needs and case management.
- Managed scheduling of court docket to optimize courtroom efficiency.
- Recorded minutes for court hearings and meetings to ensure proper documentation.
- Spearheaded paperless initiative, enhancing document management efficiency.
Colorado Judicial DepartmentBrighton, CO
Court Judicial Assistant
01.2022 - 01.2024
Job overview
- Create, Maintain, and manage 150+ active court cases in Juvenile Delinquency and Dependency and Neglect
- Conduct case research and management of reports, discovery, and exhibits
- Assisted parents and case workers in the identification of problems and creation of treatment plans to address and assist in coping with their environment
- Held permanency planning hearings to discuss permanency goals and actions plans to achieve goals, including monitoring timely progress toward permanency goal
- Track case timelines to ensure compliance with state and federal laws regarding case progress
- Maintain open communication with multiple professionals to ensure case progress
- Provide direct customer service to pro-se parties, juveniles, law enforcement, attorneys, jail staff and the public
- Compose and prepare court orders including probation terms and conditions, sentencing orders/information, useful public service orders, Conservatorship, Guardianship, and Allocation of Parental responsibility order, and warrants/summons
- Record minutes for court hearings and meetings
- Create and maintain court dockets and outlook calendars
Department of the Air ForceOffutt AFB, NE
Supply Technician
11.2018 - 11.2020
Job overview
- Provided supply support for production, overhaul, repair, and operations teams; performed document control work involved in processing of supply transactions
- Maintained 4+ property accounts and records; completed individual transactions, screened reference files, performed data searches, and distributed output files
- Aided customers, managed storage depots, and performed clerical support work; resulted in strong communication between customers and department personnel
- Maintained knowledge of supply regulations, policies, procedures, techniques, and procedures for requisitioning and stock control
- Performed data entry and processing of supply transactions in automated supply system
- Researched, compiled, and analyzed supply information and data; screened, reviewed, verified, maintained supply documents, and resolved discrepancies
- Researched and analyzed supply data, verifying documents and resolving discrepancies.
State of NebraskaBellevue, NE
Drivers Licensing Examiner
01.2017 - 11.2018
Job overview
- Verified authenticity of legal documents such as Birth Certificates, Marriage Licenses, Passports, and Immigration documents to support proof of identification required to authorize completion of driving tests
- Created 100+ new applicant records with 100% data entry accuracy; reviewed all completed records and maintained organization of scanned documentation
- Issued and conducted CDL testing; tested applicants on proper driving techniques, laws, and regulations for transporting oversized loads
- Performed road drivers’ skills tests; tested applicants on highway, city, and rural roads to ensure safe operation of motor vehicles in diverse settings
- Accessed information and personal data as needed; entered applicant data into Mainframe Database
- Answered phone calls and provided information to caller; assisted with scheduling driving tests and gave information on retake requirements
- Collected monetary payments and processed credit card transactions
Express EmploymentOmaha, NE
Office Assistant
10.2016 - 01.2017
Job overview
- Produced and reviewed daily reports using Excel and Oracle database
- Organized 100+ forms and reports; filed records, and scanned documentation
- Dispersed daily reports to supervisors; updated all calendars and oversaw scheduling of 5+ weekly meetings
- Handled incoming and outgoing calls; recorded accurate messages and relayed all communications to appropriate department for follow up
- Filed documents and maintained organized workspace areas; maintained inventory of office supplies and oversaw ordering of equipment and supplies
Altres StaffingHonolulu, HI
Receptionist
04.2016 - 07.2016
Job overview
- Maintained a clean reception area, including lounge and associated areas
- Served as liaison and direct point of contact between departments and stakeholders; screened all emails and 30 invoices daily into accounting software
- Posted receipts to appropriate general ledger accounts
- Maintained and updated schedule of conference rooms; verified schedule with department leads and adjusted calendar as needed
Puna Geothermal VenturePahoa, HI
Warehouse & Supply Technician
06.2014 - 04.2016
Job overview
- Supervised material flow between 10 maintenance workers; achieved 95% on-time shipment arrival rate on incoming materials
- Maintained and updated accurate stock records of incoming, outgoing, and current materials
- Established long term client relationships with suppliers by maintaining prompt communication and correspondences
- Received and processed incoming packing list, invoices, and correspondence; prepared written and electronic purchase orders for supplies
- Composed accounting and inventory report for accounts payable department
- Reconciled discrepancies between accounts receivable and accounts payable based on purchase orders
- Maintained shipment calendar and organized meetings to discuss shipment status with supervisors
- Performed weekly and monthly reconciliation of open purchase orders
- Entered inventory in private databases daily to have updated inventory numbers available for supervisors
- Verified packing list to purchase orders to ensure proper and timely payment and completion of orders
University of HawaiiHilo, HI
Student Assistant
02.2013 - 05.2014
Job overview
- Processed incoming and outgoing correspondence with interested students; prepared correspondences written and electronic for students
- Scanned documentation and entered information into database based on student transcript and application
- Received and processed incoming correspondence
- Maintained files; created new profiles and student ID’s; managed filing of new data and merging files of duplicate student records
Education
Southern New Hampshire University
Bachelor of Arts (B.A.) from Criminal Justice
01.2022
Southern New Hampshire University
Associate of Arts (A.A.) from Criminal Justice
01.2020
Skills
- Case management and tracking
- Client assessment and evaluations
- Documentation and report writing
- Community outreach and resources
- Customer service and relationship management
- Resource management and referral coordination
- HIPAA compliance and legal knowledge
- Critical thinking and process improvement
- Cross-functional collaboration
- Discharge planning and permanency planning
Certification
CPR
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$60000/yr - $200000/yrTimeline
Case Manager- Independent Living/Higher Education
Hale Kipa, Inc.
05.2025 - Current
Court Specialist
City of Thornton Municipal Court
01.2024 - 03.2025
Court Judicial Assistant
Colorado Judicial Department
01.2022 - 01.2024
Supply Technician
Department of the Air Force
11.2018 - 11.2020
Drivers Licensing Examiner
State of Nebraska
01.2017 - 11.2018
Office Assistant
Express Employment
10.2016 - 01.2017
Receptionist
Altres Staffing
04.2016 - 07.2016
Warehouse & Supply Technician
Puna Geothermal Venture
06.2014 - 04.2016
Student Assistant
University of Hawaii
02.2013 - 05.2014
Southern New Hampshire University
Bachelor of Arts (B.A.) from Criminal Justice
Southern New Hampshire University
Associate of Arts (A.A.) from Criminal Justice