Makayla Ashdown
Artesia,NM
Summary
Accomplished Team Lead at Menchie's Frozen Yogurt, adept in coaching and mentoring with a keen eye for detail. Excelled in employee engagement, significantly enhancing team productivity and customer satisfaction. Skilled in complaint resolution and relationship building, fostering a culture of continuous improvement and innovation.
Overview
2
2
years of professional experience
Work History
Team Lead
Menchie's Frozen Yogurt
Midland, TX
08.2023 - 01.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Provided support to junior staff during peak periods of workloads.
- Motivated staff through positive reinforcement techniques.
- Delegated daily tasks to team members to optimize group productivity.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Plain City Recreation Assistant
Plain City Recreation
Plain City, Utah
01.2022 - 12.2022
- Provided customer service and answered questions related to recreation activities.
- Assisted with the setup of equipment for recreational activities.
- Ensured all necessary supplies were available for each activity session.
- Provided support to volunteers participating in recreation programs by offering guidance and assistance as needed.
- Set up facility areas with supplies, tables and chairs for planned activities.
- Monitored group safety and quickly intervened to end unsafe behaviors.
- Prepared class format and content appropriate for type of class and level of participants.
- Conducted inventory checks on equipment and supplies, ensuring availability for all activities.
- Coordinated and implemented daily recreational activities for various age groups.
- Facilitated group games and activities to promote physical fitness and teamwork.
- Assisted in planning and executing special events, including holiday parties and summer camps.
- Provided exceptional customer service to participants and addressed any concerns or inquiries.
Education
High School Student - Human Relations
Artesia High School
Artesia, NM05-2026
Skills
- Coaching and mentoring
- Work assignment delegation
- Client communication
- Complaint resolution
- Attention to detail
- Employee training
- Employee engagement
- Relationship building
Affiliations
- Ogden Community Christmas Lead Volunteer
- Life Skills Peer Tutor
- Business Professionals of America (BPA) Member
Accomplishments
- Academic Honor Student
- Church Youth Group President
- Family, Career, Community, Leadership of America (FCCLA) President
- National Junior Honors Society Co-President
References
References available upon request.
Timeline
Team Lead
Menchie's Frozen Yogurt
08.2023 - 01.2024
Plain City Recreation Assistant
Plain City Recreation
01.2022 - 12.2022
High School Student - Human Relations
Artesia High School
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