Makayla Bales
Marietta,OH
Summary
Dynamic professional with a proven track record at Buffalo Wild Wings, excelling in high-volume dining and exceptional customer service. Leveraged hospitality expertise and POS operation skills to enhance customer satisfaction and streamline service. Demonstrated strong interpersonal communication, fostering positive guest experiences and efficient team collaboration. Achieved significant improvements in service quality and customer loyalty.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2
2
years of professional experience
Work History
Server
Buffalo Wild Wings
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Volunteer
Marietta Memorial Hospital
08.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Night Cashier
Taco Bell
12.2022 - 04.2024
- Collaborated with daytime staff on tasks such as reconciling cash register discrepancies or resolving customer issues that arose during the night shift.
- Maintained knowledge of current promotions and store policies to provide accurate information to customers when needed.
- Addressed customer inquiries promptly, demonstrating professionalism and exceptional customer service skills.
- Prepared nightly reports summarizing sales totals, refunds issued, and inventory adjustments made throughout the shift.
- Developed rapport with regular customers, creating a welcoming atmosphere that encouraged repeat business.
- Streamlined checkout process with effective communication skills and attention to detail, reducing wait times for customers.
- Supported team members through collaboration and clear communication, fostering a positive work environment.
Education
Graduate Certificate - Phlebotomy
Washington County Career Center - Adult Tech
Marietta, OH01-2025
GED -
Mansfield Adult Education
Mansfield, OH05-2022
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- High-volume dining
- Service prioritization
- Sales expertise
- Point of sale operation
- Dining area maintenance
- Allergy awareness
- Fundraising
- Client relations strength
- Administrative tasks
Timeline
Server
Buffalo Wild Wings
11.2024 - Current
Volunteer
Marietta Memorial Hospital
08.2024 - Current
Night Cashier
Taco Bell
12.2022 - 04.2024
Graduate Certificate - Phlebotomy
Washington County Career Center - Adult Tech
GED -
Mansfield Adult Education
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