Makayla Barnes
Elizabeth City,NC
Summary
I am a goal oriented, determined and ambitious person seeking an opportunity to continue expanding my network. I am prepared to implement my customer service skills, professional experiences, and strong work ethic to help the organization best serve its customers.
Overview
7
7
years of professional experience
Work History
Service Advisor
Bannister Nissan of Chesapeake
07.2022 - Current
- Determine and diagnose car issues based on customer descriptions and vehicle conditions
- Translate customer-reported problems to actionable work orders for technicians to complete
- Explain pricing details and repair timelines to clients so they can make educated decisions
- Handle and resolve customer complaints utilizing conflict resolution and active listening
Rental Assistant
Bannister Nissan of Chesapeake
01.2020 - 07.2022
- Prepared and communicated detailed contracts, rental policies, and return procedures to customers
- Maintained vehicle cleanliness to ensure customer satisfaction and low turnover time
- Contacted insurance companies to follow-up and validate insurance claims
Teacher Assistant
Brilliant Beginnings Learning Center
10.2018 - 04.2019
- Assisted in organizing and implementing developmentally appropriate activities
- Maintained a safe, healthy, and environment conducive to learning for up to 5 children at a time
- Monitored children for disruptive behaviors and implemented behavioral improvement techniques
Education
Associate of Applied Science - Early Childhood Education
Bryant & Stratton College
Virginia Beach, VA04.2023
Skills
- Familiar with Microsoft Office Suite (Word, PowerPoint, and Excel)
- Excellent attention-to-detail and teamwork skills
- Strong written, verbal, and interpersonal communication skills
- Experienced with conflict resolution and de-escalation strategies
INTERNSHIP EXPERIENCE
- Intern | Holistic Life Schools | Virginia Beach, VA | February 2023 – April 2023
- Facilitated age-appropriate classroom activities to engage students and enhance their learning
- Established rapport with children to make them feel comfortable and identify potential learning disabilities
- Prepared students for future examinations based on the Virginia Box Curriculum and Standards of Learning
- Assisted in managing a classroom of 14 students while collaborating with the lead teacher to implement established lesson plans
Timeline
Service Advisor
Bannister Nissan of Chesapeake
07.2022 - Current
Rental Assistant
Bannister Nissan of Chesapeake
01.2020 - 07.2022
Teacher Assistant
Brilliant Beginnings Learning Center
10.2018 - 04.2019
Associate of Applied Science - Early Childhood Education
Bryant & Stratton College