Makayla Basquez
Milwaukee,WI
Summary
Motivated associate with a proven track record in delivering excellent customer service. Known for being a focused and independent worker, possessing outstanding communication skills that allow for effective interaction with customers and colleagues alike. With a goal-driven mindset and strong leadership abilities, able to successfully multitask and prioritize tasks to ensure efficient operations.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Ross Dress For Less
09.2017 - 07.2024
- Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising
- Responsible for learning all phases of Store operations
- Responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met
- Represents and supports the Company brand at all times
- Conducts Code 50 package inspections
Receiving Associate
Walmart
01.2014 - 01.2015
- Responsible for receipt, verification and recording of inventory and products that come into the store
- Restocking inventory, compare shipments to work orders to ensure timely receipt of items while keeping logs when items are received
- Utilize internal computer software programs to enter products as they are received while making room for storage
Cashier
Target
01.2013 - 01.2014
- Provide exceptional customer service while operating cash register, passing bar coded items across electronic scanner to record price and display cost of customer purchase
- Process customer purchases promptly and accurately using correct PLU's for produce and bulk items
- Process customer payment accurately and efficiently, in accordance with the established policies
- Make change, cash checks, and issue receipts to customers
- Promote Membership benefits with non-members
- Call for back-up as needed to minimize wait time for customers
Front End Team Lead /Cashier
Pick and Save
01.2008 - 01.2011
- Provide exceptional customer service while operating cash register, passing bar coded items across electronic scanner to record price and display cost of customer purchase
- Process customer purchases promptly and accurately using correct PLU's for produce and bulk items
- Process customer payment accurately and efficiently, in accordance with the established policies
- Make change, cash checks, and issue receipts to customers
- Promote Membership benefits with non-members
- Call for back-up as needed to minimize wait time for customers
- Assist with customer complaints
- Train and mentor new hires
- Assist managers with scheduling
Skills
Customer service
Load & Unload
Shipping & Receiving
Assistant Manager Experience
Management
Cash Handling
Merchandising
Loss Prevention
Supervising Experience
Microsoft Word
Planograms
Leadership
Interviewing
Shift Management
POS
Freight Experience
Retail Management
Front desk
Personal Information
Authorized To Work: US
Timeline
Assistant Manager
Ross Dress For Less
09.2017 - 07.2024
Receiving Associate
Walmart
01.2014 - 01.2015
Cashier
Target
01.2013 - 01.2014
Front End Team Lead /Cashier
Pick and Save
01.2008 - 01.2011