Makayla Bennett
Richmond
Summary
Results-driven Operations Shift Leader known for high productivity and efficient task completion. Possess specialized skills in logistics management, team coordination, and process optimization. Excel in leadership, communication, and problem-solving to enhance operational effectiveness and meet organizational goals.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Operations Shift Leader/Hiring Specialist
Best Buy
Richmond
04.2021 - Current
- Trained new staff on company policies and customer engagement techniques.
- Ensured safety regulations were followed and maintained an environment that was conducive to safe working practices.
- Maintained accurate records of shift operations, quality control results and employee performance.
- Met or exceeded target for on-time customer shipments.
- Collaborated with hiring managers to determine staffing needs and identify appropriate recruitment channels.
- Reviewed resumes and applications submitted by applicants against established criteria for each position.
- Cultivated and maintained relationships and ongoing communication with potential job candidates.
- Hired employees and processed hiring-related paperwork.
- Monitored inventory levels and facilitated restocking of merchandise displays.
- Conducted performance assessments to provide feedback on team member contributions.
- Used daily system logs to document production information, discussing issues with management.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Assisted in onboarding new hires by preparing orientation materials and conducting orientations for new employees.
- Conducted interviews with candidates, evaluated qualifications, and provided feedback to hiring managers.
- Coordinated employee schedules to ensure adequate coverage during peak hours.
- Trained new staff on company policies and customer engagement technique.
- Opening and closing of building including perimeter safety walks.
Personal Shopper
HEB Grocery Store
Richmond
01.2020 - 04.2021
- Assisted customers in selecting groceries and household items based on preferences.
- Maintained knowledge of store products and promotions to provide informed recommendations.
- Collaborated with team members to ensure efficient shopping experiences for customers.
- Navigated store layout efficiently to locate items quickly for customer satisfaction.
Warehouse Associate
Walmart
Sugar Land
03.2014 - 01.2020
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Updated inventory and production information using warehouse management systems and scanner guns.
Education
George Bush High School
Richmond, TXSkills
- Employee training
- Staff scheduling
- Performance assessment
- Safety compliance
- Inventory management
- Problem solving
- Staff training and development
Timeline
Operations Shift Leader/Hiring Specialist
Best Buy
04.2021 - Current
Personal Shopper
HEB Grocery Store
01.2020 - 04.2021
Warehouse Associate
Walmart
03.2014 - 01.2020
George Bush High School