Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Bertens

Lakeland,FL

Summary

Dynamic and detail-oriented receptionist with proven organizational skills at Silver City Wrecker. Expert in appointment scheduling and adept at resolving customer inquiries, ensuring a positive experience. Recognized for exceptional verbal communication and data entry abilities, contributing to a well-managed and welcoming reception environment.

Experienced with delivering comprehensive beauty services, including skincare, makeup, and hair styling. Utilizes keen eye for detail to ensure client satisfaction and maintain high standards. Track record of building strong client relationships and fostering welcoming environment.

Overview

3
3
years of professional experience

Work History

Receptionist

Silver City Wrecker
05.2018 - 07.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Cosmology

Empire Beauty School
Lakeland, FL
11.2024

High School Diploma -

Penn Foster Career School
Lakeland, FL
05.2019

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Appointment scheduling
  • Greeting and seating clients
  • Detail- oriented
  • Colorist
  • Hairstyling
  • Cosmetics knowledge

Timeline

Receptionist

Silver City Wrecker
05.2018 - 07.2021

Cosmology

Empire Beauty School

High School Diploma -

Penn Foster Career School

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