Makayla Brickert
Kent,Ohio
Summary
Dynamic professional with extensive experience in managing customer accounts and addressing client needs. Proven ability to leverage strong communication skills to cultivate positive relationships and resolve issues efficiently. Demonstrates a consistent track record of adaptability in changing circumstances while collaborating seamlessly with team members to achieve shared goals. Committed to delivering exceptional service and driving client satisfaction through proactive engagement and problem-solving.
Overview
7
7
years of professional experience
Work History
Customer account representative
Rent-A-Center
06.2024 - Current
- Managed customer accounts, ensuring accurate billing and payment processing.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
- Exceeded performance targets through diligent follow-up on outstanding issues and proactive problemsolving.
- Monitored customer feedback for patterns in order to identify potential areas for improvement within internal processes or policies.
- Supported customer satisfaction through regular follow-up and communication.
CNA in Training
The Waters of Greencastle
10.2023 - 06.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient rooms and common areas to promote hygiene.
- Supported nursing staff in executing care plans tailored to individual patient needs.
- Documented patient observations accurately to facilitate effective communication among teams.
- Participated in training sessions to enhance knowledge of patient care protocols and procedures.
- Collaborated with multidisciplinary teams to improve patient outcomes and experiences.
- Educated patients and families on health management practices for ongoing wellness support.
Customer service representative
Upap Indy
08.2020 - 03.2022
- Ensured accurate documentation of customer interactions in CRM system for tracking purposes.
- Conducted regular performance reviews to maintain service quality standards among staff.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Lot Assistant
ADESA Indianapolis Auto Auction
06.2018 - 08.2020
- Handle customers to come and receive there property and handle all paperwork for loan company and tow company
- Assist customers and employees have a safe working environment
- Number vehicles that are set for the consignment sales and factory sales (A,B,C,D,E,F,G,H,I,T) (1-200 vehicular per lane)
- Track each vehicle to make sure it has a number on it and is in the correct spot according to the lane it was set in
- Assist fellow lot members to move vehicles to their correct spots
- Relay information to the correct department when unexpected problems occur with vehicles
- Make sure that trucks are dropped at the correct location
- Correct vehicles are picked up by our tow truck drivers
Education
Core 40 -
Theodore Roosevelt High School
Kent, Ohio06.2016
Skills
- Critical thinking, time management, electronic/computer devices, and active listener
- Up-selling techniques
- Goal oriented
- Customer engagement
- Customer relationship management
Timeline
Customer account representative
Rent-A-Center
06.2024 - Current
CNA in Training
The Waters of Greencastle
10.2023 - 06.2024
Customer service representative
Upap Indy
08.2020 - 03.2022
Lot Assistant
ADESA Indianapolis Auto Auction
06.2018 - 08.2020
Core 40 -
Theodore Roosevelt High School