Makayla Brinson
Jacksonville,FL
Summary
Dynamic leader with a proven track record at Zaxbys, enhancing customer satisfaction and loyalty through effective operations management and staff development. Excelled in financial management and team leadership, significantly improving operational efficiency. Skilled in conflict resolution and customer relationship management, adept at driving growth and maintaining high-quality standards.
Overview
4
4
years of professional experience
Work History
Manager
Zaxbys
Jacksonville , FL
02.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
Education
High School Diploma -
Old Plank Christian Academy
Jacksonville , FL05-2024
Skills
- Expense Tracking
- Business Administration
- Financial Management
- Operations Management
- Staff Development
- Business Development
- Performance Management
- Marketing
- Team Leadership
- Budget Control
- Customer Relationship Management (CRM)
- Verbal and written communication
- Complaint Handling
- Customer Needs Assessment
- Escalation control
- Technical Support
- Email management
- Call Control
- Public Speaking
- Returns processing
- Team training and development
- Customer Engagement
- Cash handling and management
- Cash handling experience
- Accurate Cash Handling
Timeline
Manager
Zaxbys
02.2021 - Current
High School Diploma -
Old Plank Christian Academy